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Web Application Architect

Company: Robert Half
Location: San Diego
Posted on: February 16, 2020

Job Description:

Description Support Engineer (%100 Remote)Robert Half is seeking a Senior Support Engineer for our technology reseller client. This is not a helpdesk position. Our support engineers are OnBase certified to handle any issue that may be reported from our customers. On any given day, engineers may be assisting with a wide range of OnBase issues such as upgrades, troubleshooting issues related to database performance, web servers, infrastructure, architecture, permissions, antivirus, networking, maybe even diagnosing issues with any number of OnBase modules, and possibly debugging C#, JavaScript, or HTML code.Essential Duties & Specific Responsibilities---Obtain and maintain OnBase certifications and training.---Deliver direct technical support to customers via phone, WebEx, and email.---Assist customers with product upgrades.---Escalate customer issues to management as needed.---Apply sound troubleshooting techniques and principals to solve complicated problems.---Know when to ask for help and when to help others.---Participate in after-hours/weekend support on-call rotation.---Effectively document all activity and communication with customers.---Assist with continued improvement and development of the Support Engineering processes.---Travel to provide onsite support to customers as needed.---Manage support workload and other assigned tasks.---Build and maintain positive relationships with customers, business partners, and other departments Requirements C++, LAN - Local Area Network, WAN - Wide Area NetworkExperience---Three or more years of experience administering, installing, configuring, and supporting Hyland's OnBase software.---Must have technical Support experience with OnBase---Proficiency in OnBase.---Strong verbal and written communication skills necessary to work with customers, vendors, and other teams.---Strong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution.---Excellent troubleshooting skills with the ability to resolve complex technical problems.---Working knowledge of Windows Server, Active Directory, Internet Information Server, and SQL Server---Critical thinking, logical and analytical skills---Proven ability to work both independently and with a team, as well as follow direction from management.---Prefer experience upgrading complex systems---Relevant product certifications with OnBase, AnyDoc, or Kofax, preferred---Must have fundamental understanding of C#, HTML, JavaScript---Development experience is a plus.---Disciplined work habits, attention to detail, and a strong sense of self-motivation.---Ability to work well in a team environment---Exhibits organizational and time management skills necessary to work on multiple tasks in parallel.---Negotiation, communication, and influencing skills.---Ability to take initiative and adapt to direction changes and challenges.Education & Certifications---Bachelor's Degree in Computer Science or Engineering, 2 Year degree or associate degree in a relevant field such as Computer Science, Computer Technology, Engineering, IT, MIS, or equivalent working experience required.OnBase certifications preferred: ---Installer---Workflow Engineer---Workview---Support Engineer---API---Knowledge & Technical Skills Travel RequirementsLess than 10%***Qualified candidates should apply now*** For immediate consideration email resume to Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half, San Diego , Web Application Architect, IT / Software / Systems , San Diego, California

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