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Technical Applications Scientist

Company: Illumina
Location: San Diego
Posted on: September 15, 2020

Job Description:

Position Summary:

As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on Illumina's microarray product portfolio. As a key member of the Service and Support Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides its customers with world class technical support. Illumina is growing rapidly and offers excellent opportunities for career development.

Responsibilities:


  • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers
  • Handle problem recognition, research, resolution, and follow up for routine and complex problems
  • Provide technical guidance regarding the choice and use of the appropriate Illumina products to existing and prospective customers
  • Develop, write, and edit technical documentation and training materials for internal and external customers
  • Assist customers with the design and interpretation of gene expression and genotyping experiments
  • Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
  • Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
  • Log and manage customer issues using Salesforce.com
  • Participate in core product sustaining and development teams

    Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

    Requirements:

    • Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, gene expression analysis, genotyping, and related procedures
    • Teaching experience desirable
    • Excellent analytical, problem solving and interpersonal skills required
    • Outstanding written and verbal communication and training skills a MUST
    • Experience working in any service role desired

      All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

      Education:

      • Ph.D., M.S, or B.S. with 3 plus years relevant lab experience in molecular biology, genetics or related field.


        Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Keywords: Illumina, San Diego , Technical Applications Scientist, IT / Software / Systems , San Diego, California

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