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Customer Communications Technical Specialist

Company: Viasat, Inc.
Location: Carlsbad
Posted on: April 9, 2021

Job Description:

Customer Communications Technical Specialist US - CA - Carlsbad, US - CO - Englewood, US - Remote Ref #8523 01-Apr-2021 Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We're looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. Job Responsibilities We are seeking a Customer Communications Specialist focused on the current customer journey in our Broadband Services Segment. You will help manage the communications technical toolset and support our new and existing customers by communicating with relevant and interactive content. You will be an integral part of the Customer Experience and Operations team and will collaborate with multiple departments across the organization. Ideally, you will work in either our Carlsbad, CA or Englewood, CO offices, but there is the opportunity to work remotely from anywhere. In this role you will: ---Manage the technical side of all current customer communications and, using Marketo, manage all marketing automation and data integration. ---Build current customer emails, campaigns, landing pages, and webhooks in Marketo. ---Be able to set up new business units in Marketo and build necessary programs and campaigns. ---Help with new business unit onboarding and expansion as we grow our global footprint. ---Assist on large communications projects and be able to understand the business from new orders, current customer communications flows and retention strategies. ---Be able to support customer trials-from outreach communications, customer sign up, nurturing and reporting. ---Be the administrator for the Customer Help Center in Salesforce, setting up categories and tracking analytics for the Help Center, and working with the Salesforce tech team to troubleshoot issues.-- ---Use analytics tools to measure content effectiveness and drive additions and necessary changes.-- ---Partner cross-functionally with product management, engineering, sales, business development, and leadership. Requirements ---3+ years in a technical marketing or communications role.-- ---3 + years' experience in Marketo or similar marketing automation tool. ---Experience with SEO, web analytics and Salesforce preferred. ---Bachelor's degree in marketing, communications, computer science or related field, or equivalent experience ---Up to 10% travel To learn more about this site and other office locations, please click-- here ! Additional Requirements and information BA/BS or equivalent experience Years of experience: 3-5 years Travel: Up to 10% None Clearance: None Worker Classification: Employee Base Compensation Range*: 75700 - 102400 USD *Estimated range for the state of Colorado only. Ranges for other states may vary. Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .

Keywords: Viasat, Inc., San Diego , Customer Communications Technical Specialist, IT / Software / Systems , Carlsbad, California

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