Technical Support Services Specialist
Company: XiltriX North America
Location: San Diego
Posted on: April 10, 2021
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Job Description:
Join us at XiltriX North America based in San Diego. Our robust,
real-time monitoring platform is used by clients in biotech,
pharma, IVF/ART, bio-/ cryo-banking and R&D to protect their
fragile scientific work, equipment and facilities, as well as to
meet stringent compliance requirements. Our solution has been
proven, and extensively used in Europe, Asia and the Middle East
for over 30 years. As our Technical Support Services Specialist,
you will play a key hands-on role in XiltriX's Technical Support
Services department and in supporting our customers. You will
become the In-house Guru of our hardware and software platform for
front-line support. Responsibilities--- Configure and test network
connectivity between our customers' locations and AWS or our data
center--- Configure our real-time monitoring platform's software
for our customers' specific needs--- On-call support 24/7 to
respond to sms/email/call alarms to ensure customers are aware of
alarms and address any issues--- May require travel 25% to 30% to
troubleshoot customer installations.--- Analyze and interpret data
outputs from sensors and lab equipment to identify potential
problems, improve processes, optimize the XiltriX system, and
mitigate risks--- System diagnosis and problem-solving using a
data-driven approach in combination with the exercise of
independent judgment and discretion--- Interpret and comply with
laboratory protocols, SOPs etc. to meet regulatory requirements and
assure product reliability --- Compile reports on progress,
identify, resolve and inform on technical issues Ideal
Qualifications--- Experience with IPv4 networks, VPN and firewall
set up and configuration, data centers, and cloud applications---
Experience with AWS EC2 and VPC, cryptography and cryptographic
certificates, git, Infrastructure as Code (IaC), Linux OSes,
pfSense, programming or scripting language(s), and Zabbix
monitoring (or similar)--- Basic experience with electrical low
voltage devices beneficial but not required--- Excellent spoken and
written communication skills--- Committed to excellent customer
service and enjoys rolling up sleeves and getting hands dirty---
Loves helping clients solve complex technical problems and may be a
self-proclaimed "nerd"--- Adaptable--- Able to provide on-call
support and be reachable 24/7--- Able to travel 10% to 15% to
troubleshoot customer installations--- Valid driver's license and
car insurance with clean driving record--- Bachelor or Associate
degree or higher in Engineering, Technology or related from an
accredited university, or equivalent experience and/or industry
certifications--- Able to solve technical problems as part of the
interview process Please upload your resume at We are an Equal
Opportunity EmployerVisit us at xiltrixusa.com
Keywords: XiltriX North America, San Diego , Technical Support Services Specialist, IT / Software / Systems , San Diego, California
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