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Technical Support Services Specialist

Company: XiltriX North America
Location: San Diego
Posted on: April 10, 2021

Job Description:

Join us at XiltriX North America based in San Diego. Our robust, real-time monitoring platform is used by clients in biotech, pharma, IVF/ART, bio-/ cryo-banking and R&D to protect their fragile scientific work, equipment and facilities, as well as to meet stringent compliance requirements. Our solution has been proven, and extensively used in Europe, Asia and the Middle East for over 30 years. As our Technical Support Services Specialist, you will play a key hands-on role in XiltriX's Technical Support Services department and in supporting our customers. You will become the In-house Guru of our hardware and software platform for front-line support. Responsibilities--- Configure and test network connectivity between our customers' locations and AWS or our data center--- Configure our real-time monitoring platform's software for our customers' specific needs--- On-call support 24/7 to respond to sms/email/call alarms to ensure customers are aware of alarms and address any issues--- May require travel 25% to 30% to troubleshoot customer installations.--- Analyze and interpret data outputs from sensors and lab equipment to identify potential problems, improve processes, optimize the XiltriX system, and mitigate risks--- System diagnosis and problem-solving using a data-driven approach in combination with the exercise of independent judgment and discretion--- Interpret and comply with laboratory protocols, SOPs etc. to meet regulatory requirements and assure product reliability --- Compile reports on progress, identify, resolve and inform on technical issues Ideal Qualifications--- Experience with IPv4 networks, VPN and firewall set up and configuration, data centers, and cloud applications--- Experience with AWS EC2 and VPC, cryptography and cryptographic certificates, git, Infrastructure as Code (IaC), Linux OSes, pfSense, programming or scripting language(s), and Zabbix monitoring (or similar)--- Basic experience with electrical low voltage devices beneficial but not required--- Excellent spoken and written communication skills--- Committed to excellent customer service and enjoys rolling up sleeves and getting hands dirty--- Loves helping clients solve complex technical problems and may be a self-proclaimed "nerd"--- Adaptable--- Able to provide on-call support and be reachable 24/7--- Able to travel 10% to 15% to troubleshoot customer installations--- Valid driver's license and car insurance with clean driving record--- Bachelor or Associate degree or higher in Engineering, Technology or related from an accredited university, or equivalent experience and/or industry certifications--- Able to solve technical problems as part of the interview process Please upload your resume at We are an Equal Opportunity EmployerVisit us at xiltrixusa.com

Keywords: XiltriX North America, San Diego , Technical Support Services Specialist, IT / Software / Systems , San Diego, California

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