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Information Technology Specialist (Hybrid San Diego, CA)

Company: PeopleConnect
Location: San Diego
Posted on: May 15, 2022

Job Description:

Job Description Salary: Information Technology Specialist PeopleConnect is hiring and our business is GROWING We are looking for a highly motivated, collaborative Information Technology Specialist to join our talented Information Tech team. This is a newly created position reporting to the Director of Information Security. Would you like to be part of a pioneering leading edge tech community in a highly successful growing company? Does the idea of keeping up with and learning the newest technologies with other super smart techies sound exciting? If so, then read on PeopleConnect People Search is an award-winning web development company with over 2 million PeopleConnect customers nationwide. Our cutting-edge technology connects, informs and protects people - both online and off. Our websites are consistently ranked in the top 500 top traffic sites in the US. Our products have been featured on the Discovery Channel, Mashable, Vice, Entrepreneur, Business Insider - and even made a cameo in a Disney animated comedy A pioneer of new ideas, we're constantly looking to develop and deploy innovative strategies and solutions. Our people and culture are second to none: we're innovative, creative, collaborative and talented. We work hard, play hard, and together - we work magic Employees enjoy flexible work hours every day whether working remote or in-office. Our hybrid work schedule will offer flexibility to work from home a few days a week and work in-office a few days a week. Additional flexibility may be considered for candidates outside of the greater San Diego area. When in office, employees are able to enjoy our state-of-the-art office with stunning views of beautiful downtown, Petco Park and the San Diego Harbor. Our dog-friendly office includes complimentary snacks, beverages and crazy-good perks (like free massages, kombucha on tap, free catered lunches, ping pong, video games, offsite team events and more) We offer highly competitive salary generous bonus, 100% company paid health insurance (Medical, Dental, Vision), UNLIMITED vacation, Paid Sick Leave, Paid Holidays, Student Loan Repayment Program, 529 Education Savings Plan, Training/Education Reimbursement, free Gym Membership, Paid Parking, 401k Plan with Company Match and much more. Check us out here If you have experience supporting desktop environments and business applications and have a passion for providing excellent/efficient IT service/support to employee users, then this may be the job for you Responsibilities Include (but not limited to): Provisioning of new hire user accounts, hardware, peripherals and software. Deprovisioning of separating employee user accounts, hardware peripherals and software. Provisioning of requested software licensing to People Search employees as approved by manager as needed. First tier service and support for People Search employees: Support as defined by - component that was previously had/installed/used and now is not working. Service as defined by - component that was previously not had/installed/used and has been requested for procurement/setup/installation. Onsite support and service in office for People Search employees. Remote support and coordinated service for remote People Search employees. Identifying, researching and resolving routine technical problems of varying complexity. Providing basic networking assistance to users, including help with network connections and passwords. Provide low level cybersecurity support through log and alerting review, including analysis and escalation of logged or alerted events where indicated. Coordinating with other teams or departments to resolve user problems. Issue, activate, deactivate building and suite access badges for employees and guests. Maintain, update, and provide support and service for office Audio/Video systems, video conferencing software/licensing, etc. Provide meeting AV systems support for company-wide meetings and other events as needed. Escalate all non-routine and/or complex technical issues/requests to IT Engineers. Continually learning new/improved technology related programs, systems, trouble shooting skills etc. Other duties as assigned. Requirements: BS in Computer Science or related field (or equivalent combination or education and experience) 1-2 years' experience providing user applications support. 1-2 years' experience using and supporting Google Workspace, Microsoft Office Suite, etc. 1-2 years' experience using and supporting Zoom or other online conferencing applications. Technical knowledge and experience using and supporting computers, Audio/Visual systems and office machines. Previous experience providing basic training in individual or group settings. Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution may not be immediately apparent. Interpersonal skills that function to create connections and positive experiences for employees. Technological skills specific to the company's products and trouble-shooting practices. Ability to be patient and calm under all circumstances and with all people. Good project management skills with some familiarity with project management software. Strong written and verbal communication skills. Ability to organize and prioritize workload. Note for Principal Agencies - Principal agents should not forward resumes to The Control Group (TCG). TCG will not be responsible for any fees arising from the use of resumes submitted from agencies without a prior written and signed agreement and authorized job order for this position in place.

Keywords: PeopleConnect, San Diego , Information Technology Specialist (Hybrid San Diego, CA), IT / Software / Systems , San Diego, California

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