Customer Service , Biomedical Technical Support
Company: Marquee Staffing CB
Location: Carlsbad
Posted on: May 15, 2022
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Job Description:
Job Description DO YOU WANT TO JOIN A COMPANY WHERE YOU CAN BE A
HERO TOO? We deliver innovative, diagnostic solutions that improve
the lives of patients and their families and are proud to be one of
the heroic diagnostic companies that is in this fight against
COVID-19. As a member of the team, you---ll get to be part of an
organization where we embody our cultural beliefs in everything we
do. The following is a glimpse of what our culture looks like and
If you'd like to join us, we encourage you to apply as our company
is growing Go Big - We never settle and challenge what---s possible
Win Together - We are one team with a shared purpose Own It - We
step up, drive it, and deliver it Be Bold - We empower ourselves
and others WHAT YOU'LL DO The Technical Support Specialist is
responsible for providing direct and indirect customer technical
support for products. Duties will range from providing phone
support to customers and internal personnel; complaint handling
including receiving, logging, investigating, resolution, tracking
and trending; training customers and internal personnel; aiding in
commercialization of new products and improving technical support
procedures and tools. Provide technical expertise and support to
customers by telephone, email and remote access Provide technical
assistance to sales, molecular application specialists and
marketing as required Customer complaint handling including
receiving, logging, investigating, resolving with customers and
tracking/trending of complaints in compliance with the Quality
System requirements Coordinate and manage internal testing projects
for CTS (HCVgDirect internal analysis / CAP proficiency testing)
Report tracking and trending of field product performance metrics
for both system and assay data to enable continuous improvement
Responsible for answering customer calls and trouble shoot issues
after normal business hours and on weekends Participate in
developing and implementing new product and technical support plans
to ensure successful launch and customer support Ensure fact-based
scientific, engineering and analytical best practices and
principles are utilized to accomplish tasks Provide an open
environment and promote teamwork across the organization ---
Demonstrate and advocate the Cultural Beliefs Assist with special
projects as requested and perform additional duties as required
Preferred Requirements BS degree in Biochemistry, Microbiology,
Molecular Biology, Analytical Chemistry or a related field; MS
degree is a plus Two (2) or more years of experience as a
scientist, technical support specialist or research associate in
molecular biology techniques such as PCR, SNP detection, etc.
Technical support or field service experience in supporting medical
or bioresearch products preferred In depth knowledge and
troubleshooting of applied molecular biology assays and related
instrumentation Familiarity with Quality System Regulations and ISO
requirements for complaint handling, document control and quality
control Experience in the medical device, IVD or biotechnology
industries, preferably directly involved in commercial operation or
product development Ability to understand complex scientific,
engineering and business concepts Strong customer service skills to
include verbal and written communications Prior technical support
experience required Ability to work in a fast-paced, dynamic
environment while juggling multiple priorities Strong presentation
and influence skills Demonstrated ability to be flexible and
resourceful, excellent communication and diplomacy skills Excellent
problem-solving, judgment and decision-making skills Use of
professional concepts to contribute to meet the company strategic
goals and to achieve personal objectives in creative and effective
ways Company Description Marquee Staffing has built a reputation on
expert local market knowledge, unparalleled personalized service
and the ability to deliver winning candidates and job
opportunities. Marquee operates offices located conveniently
throughout Southern California. Each branch is full-service,
providing temporary, contract, contract-to-hire and direct
placement services for a diverse set of clients. Each branch has
recruiters who specialize in key industries, ensuring that our
clients get the best match possible for each open position and that
our candidates get expert guidance in their career path. Apply with
us
Keywords: Marquee Staffing CB, San Diego , Customer Service , Biomedical Technical Support, IT / Software / Systems , Carlsbad, California
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