Customer Service , Biomedical Technical Support

Company: Marquee Staffing CB
Location: Carlsbad
Posted on: May 15, 2022

Job Description:

Job Description DO YOU WANT TO JOIN A COMPANY WHERE YOU CAN BE A HERO TOO? We deliver innovative, diagnostic solutions that improve the lives of patients and their families and are proud to be one of the heroic diagnostic companies that is in this fight against COVID-19. As a member of the team, you---ll get to be part of an organization where we embody our cultural beliefs in everything we do. The following is a glimpse of what our culture looks like and If you'd like to join us, we encourage you to apply as our company is growing Go Big - We never settle and challenge what---s possible Win Together - We are one team with a shared purpose Own It - We step up, drive it, and deliver it Be Bold - We empower ourselves and others WHAT YOU'LL DO The Technical Support Specialist is responsible for providing direct and indirect customer technical support for products. Duties will range from providing phone support to customers and internal personnel; complaint handling including receiving, logging, investigating, resolution, tracking and trending; training customers and internal personnel; aiding in commercialization of new products and improving technical support procedures and tools. Provide technical expertise and support to customers by telephone, email and remote access Provide technical assistance to sales, molecular application specialists and marketing as required Customer complaint handling including receiving, logging, investigating, resolving with customers and tracking/trending of complaints in compliance with the Quality System requirements Coordinate and manage internal testing projects for CTS (HCVgDirect internal analysis / CAP proficiency testing) Report tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement Responsible for answering customer calls and trouble shoot issues after normal business hours and on weekends Participate in developing and implementing new product and technical support plans to ensure successful launch and customer support Ensure fact-based scientific, engineering and analytical best practices and principles are utilized to accomplish tasks Provide an open environment and promote teamwork across the organization --- Demonstrate and advocate the Cultural Beliefs Assist with special projects as requested and perform additional duties as required Preferred Requirements BS degree in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry or a related field; MS degree is a plus Two (2) or more years of experience as a scientist, technical support specialist or research associate in molecular biology techniques such as PCR, SNP detection, etc. Technical support or field service experience in supporting medical or bioresearch products preferred In depth knowledge and troubleshooting of applied molecular biology assays and related instrumentation Familiarity with Quality System Regulations and ISO requirements for complaint handling, document control and quality control Experience in the medical device, IVD or biotechnology industries, preferably directly involved in commercial operation or product development Ability to understand complex scientific, engineering and business concepts Strong customer service skills to include verbal and written communications Prior technical support experience required Ability to work in a fast-paced, dynamic environment while juggling multiple priorities Strong presentation and influence skills Demonstrated ability to be flexible and resourceful, excellent communication and diplomacy skills Excellent problem-solving, judgment and decision-making skills Use of professional concepts to contribute to meet the company strategic goals and to achieve personal objectives in creative and effective ways Company Description Marquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities. Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path. Apply with us

Keywords: Marquee Staffing CB, San Diego , Customer Service , Biomedical Technical Support, IT / Software / Systems , Carlsbad, California