Sr. Field Service Technician (Field based in the New Haven, CT area)
Company: Becton Dickinson
Location: San Diego
Posted on: June 25, 2022
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Job Description:
Responsibilities Job Description Summary Job Description Be Part
of Something Bigger BD is one of the largest global medical
technology companies in the world and is advancing the world of
health by improving medical discovery, diagnostics, and the
delivery of care. We have over 65,000 employees and a presence in
virtually every country around the world to address some of the
most challenging global health issues. BD Business Description
Pyxis technologies combines proven technology with actionable
intelligence to prevent medication errors, help free up clinician
time to focus on patient care, increase the predictability of
medication availability and reduce inefficiencies in the medication
use process. At almost every point in the medication use process,
safety and efficiency can be increased with the comprehensive
capabilities of the Pyxis medication management system. Learn more:
https://www.bd.com/en-us/offerings/brands/pyxis Accountabilities
The Field Service Technician will provide remote and on-site
reactive service for BD Pyxis automated dispensing systems located
within hospitals, nursing homes and other healthcare facilities.
They service primarily hardware and software system components.
Additionally, the Field Service Technician will participate in the
installation and upgrades of these systems and secondarily execute
a preventative maintenance program. They will participate in
pre-installation testing, reconfiguring, and documentation of
uncovered technical issues of all applicable Pyxis systems.
Home-based position with daily travel to customer sites in the CT
territory, Company vehicle provided. This position is accountable
for: Provides technical support to external customers to resolve
issues regarding proprietary software and hardware and will be
capable of fully supporting all products within their region.
Responds to, evaluates and prioritizes assigned service orders, for
assistance with hardware, software, networking, customer service
and other computer-related technologies. Identifies the priority
status of a service based on customer feedback and the nature of
the problem. Performs reactive/proactive Preventive Maintenance as
assigned. Handles problem recognition, isolation, resolution and
follow-up for routine customer problems, escalating, more complex
issues to advanced team members or department management.
Responsible for the overall ownership of the service order, or will
ensure proper escalation processes are followed. Interviews
customers to gather information about problem and leads user
through diagnostic procedures to determine source of error or cause
of problem. Logs and tracks all service order activity, maintains
history records and related problem documentation. Consults with
advanced team members and their liaisons to understand software and
hardware errors. Notifies appropriate internal personnel of issues
at a particular account. Ensures customer satisfaction by
responding to inquiries in a timely manner and coordinating
customer service needs with other departments as required. Manages
parts per the parts management policy and procedures
Qualifications: Must be flexible with shift coverage in a 24x7
environment. Prior 24x7 field customer service experience required.
Strong customer service skills required. Experience or Associates
degree in Technology or Healthcare related field preferred.
Military experience, a plus. Must possess and maintain a valid
driver's license and meet BD's auto safety standards. Minimum 2
years PC experience; networking experience required. A
certification preferred. Experience supporting automation equipment
in a healthcare setting a plus. Excellent verbal and written
customer service, telephone, troubleshooting and communication
skills. Must be able to lift a minimum of 80 lbs. This position
requires a considerable amount of pushing, pulling, stooping,
bending and lifting. Must provide proof of, and maintain current
immunizations and obtain additional immunizations appropriate for
the facility which enables access to customer sites in order to
perform essential job functions. Proofs must include: Hepatitis B,
Influenza (current year), MMR (mumps, measles, rubella), Varicella
(chicken pox), Annual TB/PPD (skin test),
Tetanus/Diphtheria/Pertussis. For certain roles at BD, employment
is contingent upon the Company's receipt of sufficient proof that
you are fully vaccinated against COVID-19. In some locations,
testing for COVID-19 may be available and/or required. Consistent
with BD's Workplace Accommodations Policy, requests for
accommodation will be considered pursuant to applicable law. Why
join us? A career at BD means being part of a team that values your
opinions and contributions and that empowers you to bring your
authentic self to work. Here our associates can fulfill their
life's purpose through the work that they do every day. You will
learn and work alongside inspirational leaders and colleagues who
are equally passionate and committed to fostering an inclusive,
growth-centered, and rewarding culture. Our Total Rewards program -
which includes competitive pay, benefits, continuous learning,
recognition, career growth, and life balance components - is
designed to support the varying needs of our diverse and global
associates. To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative
Action Employer. We do not unlawfully discriminate on the basis of
race, color, religion, age, sex, creed, national origin, ancestry,
citizenship status, marital or domestic or civil union status,
familial status, affectional or sexual orientation, gender identity
or expression, genetics, disability, military eligibility or
veteran status, or any other protected status. PDN Primary Work
LocationUSA CA - San Diego Bldg A&B Additional Locations Work
Shift Apply Save Job PDN-96590549-4b67-4fc8-ae58-be7166e7d565
Keywords: Becton Dickinson, San Diego , Sr. Field Service Technician (Field based in the New Haven, CT area), IT / Software / Systems , San Diego, California
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