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Sr. Field Service Technician (Field based in the New Haven, CT area)

Company: Becton Dickinson
Location: San Diego
Posted on: June 25, 2022

Job Description:

Responsibilities Job Description Summary Job Description Be Part of Something Bigger BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. BD Business Description Pyxis technologies combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more: Accountabilities The Field Service Technician will provide remote and on-site reactive service for BD Pyxis automated dispensing systems located within hospitals, nursing homes and other healthcare facilities. They service primarily hardware and software system components. Additionally, the Field Service Technician will participate in the installation and upgrades of these systems and secondarily execute a preventative maintenance program. They will participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems. Home-based position with daily travel to customer sites in the CT territory, Company vehicle provided. This position is accountable for: Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region. Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem. Performs reactive/proactive Preventive Maintenance as assigned. Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management. Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed. Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem. Logs and tracks all service order activity, maintains history records and related problem documentation. Consults with advanced team members and their liaisons to understand software and hardware errors. Notifies appropriate internal personnel of issues at a particular account. Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required. Manages parts per the parts management policy and procedures Qualifications: Must be flexible with shift coverage in a 24x7 environment. Prior 24x7 field customer service experience required. Strong customer service skills required. Experience or Associates degree in Technology or Healthcare related field preferred. Military experience, a plus. Must possess and maintain a valid driver's license and meet BD's auto safety standards. Minimum 2 years PC experience; networking experience required. A certification preferred. Experience supporting automation equipment in a healthcare setting a plus. Excellent verbal and written customer service, telephone, troubleshooting and communication skills. Must be able to lift a minimum of 80 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why join us? A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates. To learn more about BD visit Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. PDN Primary Work LocationUSA CA - San Diego Bldg A&B Additional Locations Work Shift Apply Save Job PDN-96590549-4b67-4fc8-ae58-be7166e7d565

Keywords: Becton Dickinson, San Diego , Sr. Field Service Technician (Field based in the New Haven, CT area), IT / Software / Systems , San Diego, California

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