Network Security Customer Success Technical Customer Advisory Lead (Engineer) - Remote
Company: Palo Alto Networks
Location: San Diego
Posted on: June 25, 2022
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Job Description:
Company Description
Our Mission
At Palo Alto Networks - everything starts and ends with our
mission:
Being the cybersecurity partner of choice, protecting our digital
way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work
to meet the needs of our employees now and in the future through
FLEXWORK, our approach to how we work. We're changing the nature of
work from benefits to learning, location to leadership, we've
rethought and recreated every aspect of the employee experience at
Palo Alto Networks. And because it FLEXes around each individual
employee based on their individual choices, employees are empowered
to push boundaries and help us all evolve, together.
Job Description
Your Career
We are looking for a hardworking and passionate Network Security
Customer Success Technical Customer Advisory Lead who is customer
obsessed and wants to help our customers during their cloud
transformation journey. You will act as a trusted technical advisor
to our customers to help ensure efficient Palo Alto Networks'
public cloud security adoption, and to accelerate business value
and ROI. In this role, you will work closely with customer Security
Architects, Security Engineers, InfoSec and DevOps teams within
mid-to-large enterprises to implement best in class cloud security
solutions.
From day one, you will roll up your sleeves and hit the ground
running and bring all of your experience to the team to increase
customer satisfaction, value, retention, and expansion of our
footprint. Most importantly, you have a positive, "can do" attitude
and a passion for delivering technical solutions in a fast-paced
environment.
Your Impact
Qualifications
Your Experience
Additional Information
The Team
Our technical support team is critical to our success and mission.
As part of this team, you enable customer success by providing
support to clients after they have purchased our products. Our
dedication to our customers doesn't stop once they sign - it just
evolves. Our technical team provides behind-the-scenes support to
meet our customer's needs. As threats and technology evolve, we
stay in step to accomplish our mission. You'll be involved in
implementing new products, transitioning from old products to new,
and will fix integrations and critical issues as they are raised -
in fact, you'll seek them out to ensure our clients are safely
supported. We fix and identify technical problems, with a pointed
focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of
our people and products (built and supported by our people). We
work the frontlines against cyberthreats and attacks, protecting
everyday transactions in the digital environment. It means we're
good at scaling quickly to new threats, get fulfillment from
resolving new problems, and think about things just plain
differently.
Our Commitment
We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together.
Palo Alto Networks is evolving and changing the nature of work to
meet the needs of our employees now and in the future through
FLEXWORK, our approach to how we work. From benefits to learning,
location to leadership, we've rethought and recreated every aspect
of the employee experience at Palo Alto Networks. And because it
FLEXes around each individual employee based on their individual
choices, employees are empowered to push boundaries and help us all
evolve, together.
We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or accommodation due to a disability or special need, please
contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate
diversity in our workplace, and all qualified applicants will
receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
protected characteristics.
Disclosure required by sb19-085 (8-5-20) of the minimum
compensation (includes on-target earnings = base + on target
incentives for sales roles) for this role to be located in the
state of Colorado. If hired in Colorado, this position starts at
$138,900/yr. Depending on the position offered, restricted stock
units and incentive or bonus pay may be provided as part of this
compensation package. Additional benefits may be found here.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
Keywords: Palo Alto Networks, San Diego , Network Security Customer Success Technical Customer Advisory Lead (Engineer) - Remote, IT / Software / Systems , San Diego, California
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