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Business Systems Analyst - Global Information Technology

Company: Teradata Group
Location: San Diego
Posted on: November 26, 2022

Job Description:

TheBusiness System Analyst - Global Information Technologyis responsible for maintaining and improving the health and wellness of Marketing technologies and services for the Information technology team. In this role you will participate in the implementation of prioritized projects and sustaining support of Marketing technologies and services, ensuring all platforms are continuously optimizedthrough our agile continuous delivery processto meet the prioritized needs of the business community with high measured business value.
What You Get To Do In This Role
This position will be a key member our Information Technology support team for all Marketing technologies and services including but not limited to 6Sense, Pathfactory, Kentico CMS,Seismic, Eloqua,and up to 30 additional prescriptive point solutions serving the Marketing organization. The role will join a team of skilled Marketing technology support team employees within our global IT organization as well as our supporting contingent offshore and onshore staff. The primary scope of responsibility will span various applications in Teradata's Marketing technology ecosystem as well as numerous integrated services. Key business stakeholders within the Marketing business unit will be key and critical business partners for this position.
The ideal candidate will have experiencelearning and translating business processes into technical solutions, providingMarketing technologyplatform application support and configuration, and be an excellent communicator and trusted technology partner to business stakeholders.

  • Partner with Marketing teams to understand the root cause of their needs and elicit business requirements for system changes
  • Develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted advisor in relevant Marketing business processes
  • Define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals
  • Advise the business on the benefits and risks related to system and functionality changes
  • Anticipate unrealized problems or dependencies and recommend solutions
  • Administer and configure systems to meet business requirements, maintain system health, and support user experience and adoption
  • Look to understand and improve business process rather than simple lift and shift approaches or without challenging "the way we have always done it"
  • Coordinate and collaborate with architects, developers, testers and other project team members to translate requirements, design and develop solutions, collaborate with the delivery team on development, manage testing activities and perform post launch activities as outlined by requirements and priority of key business stakeholders
  • Lead small projects end-to-end including scoping, documenting requirements, communication, testing and change management

    Qualifications Required

    • Bachelor's degree in Information Systems, Computer Science, Mathematics, or similar field of study, or 3+ years of relevant work experience
    • Previous experience working on multiple applications or projects with various timelines
    • Proven ability to learn new business applications and concepts and how they can be made effective in a future-state Marketing ecosystem
    • Expertise in Account Based Marketing and Digital Marketing / Personalization technologies (6sense and Pathfactory preferred)
    • Understanding of best practices specific to SDLC methodologies including Agile, Scrum, and other project lifecycles
    • Understanding of UAT, test cases, functional design documents, technical specification documents, and process reporting
    • Understanding of change management processes and procedures specific to handling of change requests
    • Exemplary interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skills
    • Ability to work in a strong collaborative environment


      • Experience in project management or leading small-scale technology implementations
      • Experience or certification in multiple Digital Marketing & supporting technology solutions like Marketing Automation and/or Content Management System (Eloqua, Google Tag Manager, Drift, Akamai, Kentico, or other)
      • Expert in Jira for Agile or Scrum

Keywords: Teradata Group, San Diego , Business Systems Analyst - Global Information Technology, IT / Software / Systems , San Diego, California

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