Technical Support Analyst

Company: Atlas
Location: San Diego
Posted on: January 27, 2023

Job Description:

Our global pharmaceutical client recently acquired a company in the San Diego Metro area. We are seeking a Mid to Senior level Technology Support Analyst for a 6-to-12-month on site project. This role will support existing workers and participate in the integration activities to our client's global infrastructure. The integration activities include:

• Capture IT Inventory client devices, email/shared mailboxes, applications, data repositories, network, contracts
  
• Coordinate application packaging and testing on a Client device
  
• Coordinating with vendors for network install
  
• Rolling out and supporting Client devices
  
  Job Description:
  
  
  
• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
  
• Stage Build and Image systems with appropriate client image
  
• Complete special projects as requested by Customer.
  
• Provides technical training to more junior employees.
  
• Perform data collection/preservation activities as they relate to integration, migrations and/or eDiscovery.
  
• Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
  
  Job Qualifications:
  
  
  
• Strong Communication Skills.
  
• Strong Analytic/Troubleshooting Skills.
  
• Strong understanding of MS Windows Operating Systems.
  
• Strong working knowledge of MS Office and basic business application.
  
• Strong Customer Support Skills.
  
• Minimum 2 years desk side support services.
  
• Basic knowledge of networks, telecom, and compute/storage.
  
• Advanced knowledge of MacOS & iOS environment & administration.
  
• Advanced understanding of the MacOS imaging & end-point deployment process.
  
• Basic understanding of policy, user certificates and keychains design, management and deployment.
  
• Advanced knowledge of mobile device support
  

Keywords: Atlas, San Diego , Technical Support Analyst, IT / Software / Systems , San Diego, California