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Technical Support Analyst

Company: Atlas
Location: San Diego
Posted on: January 27, 2023

Job Description:

Our global pharmaceutical client recently acquired a company in the San Diego Metro area. We are seeking a Mid to Senior level Technology Support Analyst for a 6-to-12-month on site project. This role will support existing workers and participate in the integration activities to our client's global infrastructure. The integration activities include:

  • Capture IT Inventory client devices, email/shared mailboxes, applications, data repositories, network, contracts
  • Coordinate application packaging and testing on a Client device
  • Coordinating with vendors for network install
  • Rolling out and supporting Client devices

    Job Description:

  • Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
  • Stage Build and Image systems with appropriate client image
  • Complete special projects as requested by Customer.
  • Provides technical training to more junior employees.
  • Perform data collection/preservation activities as they relate to integration, migrations and/or eDiscovery.
  • Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

    Job Qualifications:

  • Strong Communication Skills.
  • Strong Analytic/Troubleshooting Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management and deployment.
  • Advanced knowledge of mobile device support

Keywords: Atlas, San Diego , Technical Support Analyst, IT / Software / Systems , San Diego, California

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