IT Client Services Manager (San Diego, CA)
Company: ICW Group
Location: San Diego
Posted on: January 27, 2023
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Job Description:
Are you looking for more than just a job? Do you want to have a
voice and feel a sense of belonging? At ICW Group, we hire
innovative people who consistently adapt, grow and deliver. We
believe in hard work, a fun work environment, and embracing
creativity that only comes about when talented people collaborate
to develop solutions. Our mission is to create the best insurance
experience possible.
Headquartered in San Diego with regional offices located throughout
the United States, ICW Group has been named for seven consecutive
years as a Top 50 performing P&C company offering the stability
of a large, profitable and growing company combined with a
small-company entrepreneurial spirit. Our purpose-driven ethos
provides team members with opportunities to contribute, develop,
and belong.
The IT CLIENT SERVICES MANAGER is responsible to effectively manage
a customer service centered team of desktop and service desk
professionals to support the IT service delivery and financial
goals of the Company.
THIS IS A HYBRID ROLE WORKING AT SAN DIEGO, CA OFFICE 3 DAYS IN A
WEEK AND 2 DAYS WORK FROM HOME.
WHAT YOU WILL DO:
Acts as a technical subject matter expert and escalation point to
staff and customers.
Executes service level agreements and drives customer service and
customer engagement.
Guides a staff of primarily desktop and service desk professionals
and acts as escalation resource for the department.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Client Services Supervisors, Client Services
Hybrid and administrative IT team members and carries out
supervisory responsibilities in accordance with company policies
and applicable laws.
WHAT YOU BRING TO THE ROLE:
CERTIFICATES, LICENSES, REGISTRATIONS
IT Service Manager (ITSM) framework certifications, such as ITILv4,
preferred.
KNOWLEDGE AND SKILLS
COMPENSATION
The salary range listed for this position is exclusive of fringe
benefits and potential bonuses. If hired at ICW Group, your final
base salary compensation will be determined by factors such as
skills, experience and/or education. In addition, we believe in the
importance of pay equity and consider internal equity of our
current team members as part of any final offer. We typically do
not hire at the maximum of the range in order to allow for future
and continued salary growth. We also offer a substantial benefits
package outlined below.
WHY JOIN ICW GROUP?
ICW Group is committed to creating a diverse environment and is
proud to be an Equal Opportunity Employer. ICW Group will not
discriminate against an applicant or employee on the basis of race,
color, religion, national origin, ancestry, sex/gender, age,
physical or mental disability, military or veteran status, genetic
information, sexual orientation, gender identity, gender
expression, marital status, or any other characteristic protected
by applicable federal, state or local law.
#LI-JD1
#dice
Keywords: ICW Group, San Diego , IT Client Services Manager (San Diego, CA), IT / Software / Systems , San Diego, California
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