Senior PC Technician
Company: Sentar
Location: Coronado
Posted on: March 20, 2023
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Job Description:
Sentar is dedicated to developing the critical talent that the
connected world demands to create solutions to address the
convergence of cybersecurity, intelligence, analytics, and systems
engineering. We invite you to join the small business team where
you can build, innovate, and secure your career.
Sentar is seeking a SR PC Technician in Coronado!
Role Description:
Senior PC Technicians are responsible for maintaining, analyzing,
troubleshooting and repairing personal computer systems, hardware,
software, computer peripherals, and AV equipment. Assist employees
via remote access, secure phone over POTs or VOIP, or in person.
May also mentor or train other Desktop Support. Senior PC
Technicians need excellent problem-solving and customer service
skills, as well as extensive experience with desktop hardware,
software applications, operating systems and network connectivity.
This position must be customer service-oriented and proactive in
anticipating and resolving problems while maximizing efficient use
of computing resources. Senior PC Technicians may be required to
provision and maintain mobile devices (NIPR, SIPR and Gray). This
position may supervise PC Technician support teams.
Typical duties include:
* Installing, configuring and maintaining desktop and laptop PCs,
mobile devices and peripherals, such as printers
* Installing and configuring application and operating system
software and upgrades
* Troubleshoot and resolve complex issues and work with other teams
to identify root cause and resolution
* Multiple device configuration including personal device support
and configuration
* Removing old equipment and performing data migration to new
machines
* Experience in implementation and administration of infrastructure
services like FTP, IIS, DNS, DHCP, and GPOs
* Analyzes user needs for business applications. Researches
alternatives and proposes solutions. Coordinates hardware and
software system installation and ensures specifications are met
* Create and maintain thorough documentation for all desktop
solutions and troubleshooting instructions in the Knowledge
base
* Working with hardware and software vendors to verify timely
product delivery and ensuring that new equipment is installed and
ready to operate on schedule
* Analyzing and making recommendations for hardware and software
standardization
Qualifications:
Clearance Requirements: TS/SCI
Education Requirements :
* Associate degree from two-year College or university. Significant
relevant experience will be considered in lieu of formal
education.
Certification Requirements:
* DoDD 8570.01-M IAT II or higher
AND
* MCSA: Win 10 OR
* MCSA: Windows Server 2016 OR
* Microsoft 365 Certified Modern Desktop Administrator OR
* Microsoft Intermediate Level Certification: MCA
Experience Requirements :
* At least 5 years of previous experience working as a PC
Technician.
Impact:
This position supports the USSOCOM SITEC II Enterprise Operations
and Maintenance (EOM) contract. Your career enables USSOCOM to
fulfill its mission to Provide fully capable Special Operations
Forces (SOF) to defend the United States and its interests and
synchronize planning for global operations against terrorist
networks. As a member of our team, you will support the vice
president of the Enterprise Operations Group (EOG) as we partner
with SOF military and civilian members to provide world-class IT
services and support that connects over 60,000 users around the
world in the areas of software development/maintenance, network
services, security, end-user computing, and test and
evaluation.
Benefits at Sentar:
In addition to a great culture, Sentar offers a comprehensive
benefits package to support employees and their families! Group
Term Life, Short-Term and Long-Term Disability is provided by
Sentar to all qualifying employees. As well as voluntary Medical,
Vision, Dental, Life, Critical Illness, Accident, insurance options
are provided through our trusted carriers. We provide several
options for our employees to choose from; including two different
medical plans (Standard PPO/OAP or HDHP) and two different dental
plans (Base PPO or Buy-Up PPO). Sentar is also happy to offer a
healthy match of employee contributions through our 401(k) plan. Is
time-off your thing? Sentar offers a PTO plan that graduates
quickly with years of service. Here at Sentar, we know the
importance of our employee's mental health and we value their
wellbeing, which is why we created our Building a Better YOU
program. This program offers educational resources, community
building activities, and Journey LIVE, which is a leading
preventative mental health service provided through Sentar that
gives our employees access to live and on-demand mental health and
wellness content. Doing good makes you feel good, which is exactly
why we launched our Senter Serves committee! Sentar Serves aims to
give back to our community by donating our time and resources to
those who need it most. Another way we invest in our people is by
offering a robust professional development and education assistance
plan to help our employees reach their professional goals. Reach
out to your recruiter to learn more!
If you are not ready to apply for this position,
Keywords: Sentar, San Diego , Senior PC Technician, IT / Software / Systems , Coronado, California
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here to apply!
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