Senior PC Technician

Company: Sentar
Location: Coronado
Posted on: March 20, 2023

Job Description:

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.

Sentar is seeking a SR PC Technician in Coronado!

Role Description:

Senior PC Technicians are responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, secure phone over POTs or VOIP, or in person. May also mentor or train other Desktop Support. Senior PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Senior PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). This position may supervise PC Technician support teams.

Typical duties include:

* Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers


* Installing and configuring application and operating system software and upgrades


* Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution


* Multiple device configuration including personal device support and configuration


* Removing old equipment and performing data migration to new machines


* Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs


* Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met


* Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base


* Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule


* Analyzing and making recommendations for hardware and software standardization



Qualifications:

Clearance Requirements: TS/SCI

Education Requirements :

* Associate degree from two-year College or university. Significant relevant experience will be considered in lieu of formal education.

Certification Requirements:

* DoDD 8570.01-M IAT II or higher

AND

* MCSA: Win 10 OR


* MCSA: Windows Server 2016 OR


* Microsoft 365 Certified Modern Desktop Administrator OR


* Microsoft Intermediate Level Certification: MCA



Experience Requirements :

* At least 5 years of previous experience working as a PC Technician.

Impact:

This position supports the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career enables USSOCOM to fulfill its mission to Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

Benefits at Sentar:

In addition to a great culture, Sentar offers a comprehensive benefits package to support employees and their families! Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees. As well as voluntary Medical, Vision, Dental, Life, Critical Illness, Accident, insurance options are provided through our trusted carriers. We provide several options for our employees to choose from; including two different medical plans (Standard PPO/OAP or HDHP) and two different dental plans (Base PPO or Buy-Up PPO). Sentar is also happy to offer a healthy match of employee contributions through our 401(k) plan. Is time-off your thing? Sentar offers a PTO plan that graduates quickly with years of service. Here at Sentar, we know the importance of our employee's mental health and we value their wellbeing, which is why we created our Building a Better YOU program. This program offers educational resources, community building activities, and Journey LIVE, which is a leading preventative mental health service provided through Sentar that gives our employees access to live and on-demand mental health and wellness content. Doing good makes you feel good, which is exactly why we launched our Senter Serves committee! Sentar Serves aims to give back to our community by donating our time and resources to those who need it most. Another way we invest in our people is by offering a robust professional development and education assistance plan to help our employees reach their professional goals. Reach out to your recruiter to learn more!

If you are not ready to apply for this position,

Keywords: Sentar, San Diego , Senior PC Technician, IT / Software / Systems , Coronado, California