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Field Service Engineer

Company: Siemens
Location: Carlsbad
Posted on: May 27, 2023

Job Description:

Job Family: Customer Services
Req ID: 358433
Join our Digital Industries Division Motion Control Customer Service team as a Maintenance/Field Service Engineer and help us re-imagine the world by finding solutions and making the world a more thoughtful place for tomorrow. Siemens Digital Industries offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services to support manufacturing companies worldwide in improving the flexibility and efficiency of their production processes and in reducing the time to market of their products. At Siemens Digital Industries you will have the opportunity to be part of a company that focuses on developing your knowledge, skills and experiences
The position is home based with on-site work, UK and overseas travel along with time in the office.
The job holder will be required to work under their own initiative whilst working closely with other members of the team, and with other colleagues in the extensive Digital Industries Team. Throughout all aspects of the role there will be a strong focus on customer service provided to external and internal customers.
Your responsibilities:

  • Be responsible for servicing, maintaining, commissioning, installing, start-up and providing technical support for the range of drive applications (AC and DC).

  • Able to provide a consistent approach whilst working under own initiative, with minimal supervision and provide our customers with the highest levels of service possible.

  • Partake in a 24/7 "Standby" Rota ensuring round the clock cover to key contract and non-contract customers making valuable contributions to the customer's business.

  • Understand the needs of our customers and markets, speak the customer's language developing credibility, dedication, trust and commitment.

  • Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, reduction in invoice queries, thus gaining customer satisfaction and retention whilst helping to achieve market leadership.

  • Have a commercial awareness and an ability to recognise, promote and pursue new opportunities for sales, contracts, retrofits.

  • We partner with our customers to ensure that the quality of service provided meets or exceeds their expectations.

    What we are looking for?

    • Are you a hardworking and a self-motivated, organised individual who has the ability to travel frequently, excellent communication, relationship building and customer care skills?

    • You need to be passionate about service and bringing efficiency and innovation to the Siemens business

    • Do you have an HNC level or equivalent in Electrical/Electronic Engineering?

    • Can you demonstrate proven experience of fault finding, commissioning and maintenance of drive train applications (drives & motors) within an industrial environment. PC literacy, crucial: Various Windows OS, MS Office.

    • Can you demonstrate validated experience in a similar or appropriate role along with basic programming & PLC knowledge, experience in fault finding, commissioning and maintenance of industrial automation equipment?

      We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section [] or contact the recruiter.
      # LI-EH

Keywords: Siemens, San Diego , Field Service Engineer, IT / Software / Systems , Carlsbad, California

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