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Assistant Customer Technical Representative

Company: Booz Allen Hamilton
Location: San Diego
Posted on: May 28, 2023

Job Description:

Assistant Customer Technical RepresentativeKey Role:Support a Navy program office onsite in the operation and sustainment with Navy Marine Corps Intranet (NMCI) life cycle logistics planning and execution. Coordinate with NMCI vendor for delivery of services. Maintain the organization of assets and software version upgrades. ProvideNMCI Technical Support by assisting users with account creation, account issues, deactivate accounts, and providing NMCI standard technical support. Map printers and network drives. Support the Program Office with Knowledge Management to maintain and organize the file share and maintain security and distribution groups.Basic Qualifications:

  • 2+ years of experience as an Assistant Customer Technical Representative
  • Experience with standard NMCI technical support, including user account creation, troubleshooting account issues, and deactivating accounts
  • Experience with equipment ordering, delivery, and tracking
  • Experience with submitting Move, Add, and Change requests to move users, change Global Address List entries, and move software licenses
  • Experience with providing Naval Systems Engineering support
  • Experience with using MS Office Suite
  • Knowledge of tools including NET, Service Request eForms, and Active Directory
  • Secret clearance
  • HS diploma or GEDAdditional Qualifications:
    • Experience with System Administration
    • Bachelor's degree
    • CompTIA A + certificationClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,900.00 to $102,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
      • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
      • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Keywords: Booz Allen Hamilton, San Diego , Assistant Customer Technical Representative, IT / Software / Systems , San Diego, California

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