Field Service Technician - San Diego
Location: San Diego
Posted on: November 16, 2023
Nestle Professional is committed to providing the finest
ingredients, operational knowledge, and uncompromised support to
foodservice operations across the US. Our team of culinary experts
and skilled product developers partner closely with foodservice
professionals to generate creative, branded food and beverage
solutions that address a wide variety of needs. As a business
serving other businesses, we're focused on performing with speed,
service, and precision to cook up delicious ideas for our clients
both small and large. Satisfy your appetite for an exciting career
at Nestle Professional. This position is not eligible for Visa
Perform on-site installation, service, preventative maintenance,
site surveys, repair and service on a variety of beverage
dispensing equipment at customer locations and facilities. Provide
customer support activities for equipment. Serve as on-site
customer contact on technical and service related problems.
Instruct customers in proper use and operation of equipment. Assure
highest level of customer satisfaction and drink quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Receive dispatched service
calls via dispatcher, cell phone, voice mail or other company
methods and ensure prompt response.
* Perform dispatched service calls, diagnose and repair reported
service issues and all other problems encountered, perform a
quality drink check (ratio/brix, temperature and taste). Assess if
equipment can be repaired or make recommendations for
* Perform preventative maintenance as needed.
* Train customers in maintaining equipment as required. Report any
misuse of equipment to supervisor.
* Follow up with account until call is completed and update
manager/supervisor, other technicians and dispatcher as necessary
to assure customer satisfaction.
* Close out all calls on hand held or with dispatch, upon
completion in a timely manner.
* Report all service activities accurately on hand held or
invoice/service orders at the completion of every call. Complete
and submit all other pertinent information required by
supervisor/manager in a timely manner.
* Responsible for maintaining accurate parts and equipment
inventories. Maintain specified levels on hand as required.
* Responsible for keeping vehicle clean and organized inside and
out and scheduling routine vehicle maintenance.
* Operate and manage company issued vehicle, tools and equipment in
accordance to company guidelines.
* Perform receipt of goods for direct shipped parts.
* Support dispatcher in routing and prioritization of calls as
* Travel throughout the region to assist with other projects as
* Act as liaison between manager and sales team keeping them
informed and updated regarding customer concerns.
* Identify areas of opportunities (i.e., flavor changes, new
product additions, competitive presence, etc.) as it relates to
customer concerns and customer growth activities. Communicate
opportunities to manager and sales cross-functional partners as
* Understanding and completion of all applicable safety programs
* Other duties as assigned. QUALIFICATIONS: * High School diploma
required and technical school certification preferred.
* Prior beverage, refrigeration, plumbing and electronic experience
* Valid driver's license with less than 2 moving violations.
* Basic mechanical aptitude required. * Must have the ability to
apply basic skills and techniques to perform tasks and resolve
routine questions and problems. Must have basic computer and data
equipment skills. * Flexibility to work on call shifts, weekends
and varying work schedules 365 days of year required. Successful
Completion of Following Training Programs (upon hire)
Basic Electrical (circuits, meters, best practice)
Basic Plumbing (fittings, filters, regulators best practice)
Juice Equipment training
Hot beverage training
Ability and willingness to Learn
Commitment to Excellence
Customer Service Orientation
Safety Awareness Performance Factors:
Parts inventory management
Accuracy with both automated and manual tracking methods
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit,
stand, walk, stoop, kneel, crouch, and crawl. The employee must
occasionally lift and/or move heavy equipment short distances with
minimal assistance. Frequently required to lift up to 60lbs.
266295 The approximate target compensation range for this role is
$48,000 to $63,000. Please note that the pay range provided is a
good faith estimate for the position at the time of posting. Final
compensation may vary based on factors including but not limited to
background, knowledge, skills, and abilities as well as geographic
location of the position. Nestle offers performance-based
incentives and a competitive total rewards package, which includes
a 401k with Company match, healthcare coverage and a broad range of
other benefits. Incentives and/or benefit packages may vary
depending on the position. Learn more at About Us - About Us -
Making an Impact - Nestle in the US Benefits - Nestle Careers
(nestlejobs.com) It is our business imperative to remain a very
inclusive workplace. To our veterans and separated service members,
you're at the forefront of our minds as we recruit top talent to
join Nestle. The skills you've gained while serving our country,
such as flexibility, agility, and leadership, are much like the
skills that will make you successful in this role. In addition,
with our commitment to an inclusive work environment, we recognize
the exceptional engagement and innovation displayed by individuals
with disabilities. Nestle seeks such skilled and qualified
individuals to share our mission where you'll join a cohort of
others who have chosen to call Nestle home. The Nestle Companies
are an equal employment opportunity and affirmative action employer
seeking diversity in qualified applicants for employment. All
applicants will receive consideration for employment without regard
to race, ethnicity, color, gender, gender identity, age, religion,
national origin, ancestry, disability, perceived disability,
medical condition, genetic information, veteran status, sexual
orientation, or any other protected status, as defined by
applicable law. Prior to the next step in the recruiting process,
we welcome you to inform us confidentially if you may require any
special accommodations in order to participate fully in our
recruitment experience. Contact us at email@example.com or
please dial 711 and provide this number to the operator:
1-800-321-6467. This position is not eligible for Visa
Keywords: Nestle, San Diego , Field Service Technician - San Diego, IT / Software / Systems , San Diego, California
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