Group Product Manager, Direct to Consumer

Company: Zip
Location: San Diego
Posted on: November 28, 2025

Job Description:

Join Zip’s Product Management function and play a pivotal role in shaping the future of our direct-to-consumer and mobile app experiences. If youre passionate about creating intuitive, engaging, and high-impact consumer journeys—and thrive in fast-paced, customer-first environments—this role is for you. You’ll lead a high-performing team focused on driving customer engagement, repeat usage, loyalty, and seamless interactions across Zip’s mobile and web platforms. As the Group Product Manager, Consumer Experience – Mobile App & Direct-to-Consumer Journeys, you’ll own the end-to-end consumer product strategy across our app and web surfaces, including onboarding, shopping, checkout, account management, and support experiences. You’ll work closely with Design, Engineering, Marketing, Data, and Customer Support to deliver delightful, intelligent, and scalable products that drive growth, retention, and long-term customer value. Interesting problems you’ll get to solve • Define and execute the strategy for Zip’s mobile app and direct-to-consumer experience • Balance customer needs with business impact to unlock growth and engagement. • Lead cross-functional efforts to deliver seamless and personalized onboarding, checkout, and post-purchase experiences that keep customers coming back. • Own the evolution of our mobile app—ensuring it becomes the everyday destination for managing payments, discovering offers, and accessing credit responsibly. • Improve self-service support, transparency, and control across consumer touchpoints to increase satisfaction and reduce friction. • Champion the use of intelligent automation, behavioral insights, and experimentation to create smarter experiences that adapt to user intent and context. • Prioritize a product roadmap that supports both near-term improvements and long-term strategic investments in consumer value, engagement, and monetization. • Collaborate with internal stakeholders (including Marketing, Risk, Legal, and Compliance) to ensure regulatory, brand, and operational alignment. • Present regularly to senior leadership and cross-functional partners to influence direction, gain buy-in, and share performance updates. What you’ll bring to the team Education & Training: • Bachelor’s degree in a relevant field (e.g., Business, Design, Computer Science, Psychology). Advanced degree (MBA or equivalent) preferred. • Completion of a formal Product Management training program is a plus. Experience: • 8–10 years of product management experience, including at least 3–5 years in a leadership role driving B2C or consumer-facing products. • Proven success owning and scaling mobile-first consumer experiences (iOS, Android, Web), with measurable impact on acquisition, engagement, or retention. • Deep understanding of user behavior, app UX patterns, mobile analytics, and lifecycle optimization (e.g., onboarding, push notifications, loyalty). • Experience working in fintech, e-commerce, or digital platforms, preferably with exposure to payments, credit, or regulated services. • Ability to lead high-performing teams, influence complex stakeholders, and collaborate across disciplines with empathy and clarity. • Must have a deep understanding of A/B testing and experimentation frameworks, with a track record of using data to guide product decisions and optimize user outcomes. • Demonstrated experience incorporating AI into consumer experiences or product operations. Leadership: • A strong leader with excellent presence, capable of inspiring and aligning product teams and cross-functional partners. • Must have a genuine passion for understanding and advocating for the customer, coupled with enthusiasm for tackling challenges head-on. • Proven ability to mentor and develop high performing product managers. • A data-driven decision maker who can balance strategic objectives with practical execution for their product area. Mindset: • A strategic thinker who can balance short-term wins with long-term product growth and scalability. • Adaptable and results-oriented, thriving in fast-paced, agile environments. • Proactively uses AI in the day-to-day practice of product management.

Keywords: Zip, San Diego , Group Product Manager, Direct to Consumer, IT / Software / Systems , San Diego, California