Digital Servicing and Mobile App Specialist, Vice President
Company: Union Bank, N.A.
Location: San Diego
Posted on: November 10, 2018
Description: Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary; The Digital Servicing and Mobile App Specialist is responsible for the servicing account center and mobile app that will be used for servicing customers. Main products the role will be supporting are credit card and personal loans. The primary goal of this position is to design and maintain the next generation of mobile app and servicing account centers across multiple platforms. Ensure that the mobile app and account center meets all customer requirements and latest functionality in the financial services industry, specific to consumer unsecured lending. Management or Supervision? No. Major Responsibilities: * Responsible for ensuring that the mobile app and servicing account center are highly usable and intuitive for customers. * Ensure that functionality is up to date and the app and account center are excellent in user experience. * Provide strategic thinking and leadership for mobile app and account center features and design. * Develop intuitive, usable, and engaging interactions and user experience flows for mobile app and servicing account center. * Collaborate with cross-functional teams throughout the design process. * Participate in the development process from definition through design, build, test, release, and maintenance. * Stay abreast of mobile app features and functionality in financial services industry. * Stay in the loop and on top of the latest standards, changes and trends in the mobile app and account center for financial services and identify the right ones to be developed for our products. * Research and track advancements in mobile application design patterns. * Break any design problem down into viable actionable chunks and solve them with clarity and precision. Qualifications: * 5+ years of experience in designing and managing mobile app and account center for financial services, preferably consumer lending products. * Knowledge of common financial services app features and functionality. * Evolved understanding of how people use their devices, the flexibility to adapt to new technologies. * Strong user experience design skills, with a good understanding of typography, intuitive layouts and palate development. * Strong ability to recognize and predict use-cases and user interaction, including happy path, edge and corner cases, and incorporate them into designs. * Excellent understanding of user-experience design for mobile and the web, technology trends, demonstrable design skills, and ability to show relevant work. * A team player who can easily adapt in a rapidly changing environment. * Deep understanding of Apple's human interface design guidelines, Android design and other mobile platform designs, including Google's material design strongly preferred. * Bachelor's or higher degree in interaction design, human-computer interaction, cognitive science or related field strongly preferred, as well as a Master's degree. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.SDL2017
Keywords: Union Bank, N.A., San Diego , Digital Servicing and Mobile App Specialist, Vice President, IT / Software / Systems , San Diego, California
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