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IT Technical Support Administrator

Company: Luna Grill
Location: San Diego
Posted on: March 18, 2019

Job Description:

JOB DESCRIPTION Title: IT Technical Support (Administrator) Reports to: Systems and IT Support Analyst Department: Purchasing and Procurement Work Status: Full-Time/Non-Exempt Position Summary The IT Technical Support Specialist will be the main point of contact for the restaurants for assistance with performing routine maintenance, repair and installation of all restaurant technologies. Daily duties include help desk ticket management, problem diagnosis, repair and/or replacement, as well as preventative maintenance when appropriate. Special projects include installing and troubleshooting new technologies as well as full installations at new locations. Restaurant technologies includes but is not limited to: POS systems, networks, security camera systems, and music systems. Essential Responsibilities Manages ongoing help desk tickets and/or receives daily instructions and assignments. Diagnoses problems and provides helpful and timely support to resolve restaurant problems. Repairs equipment correctly; records repairs and communicates status with manager on duty. Provides timely updates and detailed progress to issues if not initially resolved. Conducts basic programming to set-up POS & technology equipment. Assists with new and upgrade POS hardware, network devices and software installations. Capable of performing a wide range of hardware installation tasks. Provides assistance in maintaining restaurant network connectivity and security. Education/Experience Requirements High school diploma or 2 years of technical field service Excellent communication skills and the ability to interact with restaurants and various Departments Ability to operate with patience and a sense of urgency Available for emergency phone and/or on-site support during off-hours (nights, weekends). Understanding of Windows Operating Systems, standard office software, wired and wireless networking, video security systems, and audio/visual hardware Systems and networking troubleshooting skills with the ability to implement fixes both over the phone and on-site Installation and service of POS hardware Basic electronic hardware repair and maintenance Preferred work experience in the hospitality industry Physical Demands/Work Environment PHYSICAL DEMANDS: Frequent standing, walking, sitting, bending, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms. Must be able to lift up to 50 pounds. Must be able to verbally communicate for extended periods of time. Must be able to work under pressure. WORKING ENVIRONMENT: Must comply with Company's Appearance and Dress Code standard as set forth in the Team Member Handbook. Works both in an office/restaurant environment. Travel 50-70%, which is inclusive of local and overnight travel. Ability to work off hours including nights and weekends. May occasionally work in an office setting and work at a computer for extended periods of time. I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company's performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.

Keywords: Luna Grill, San Diego , IT Technical Support Administrator, IT / Software / Systems , San Diego, California

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