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Technical Training Coordinator

Company: ASML
Location: San Diego
Posted on: May 19, 2019

Job Description:

Technical Training Coordinator
Location San Diego - CA, US Entity ASML US, LLC

Level

Bachelor

Experience 5-10 Experienced Functional Area Training & Publications Background Business Administration Travel Reference req8621
Introduction

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

We enable the creation and advancement of tomorrow's microchips.

We train EUV lithography equipment service engineers on ASML's quickly evolving leading edge EUV light source sub-systems. To support the top semi-conductor companies (ASML customers) in the world with ensuring their systems are available 24/7, we train EUV light source principles, system functionality, and preventive and corrective service actions. We partner with our training colleagues in Veldhoven to design and develop performance-based, instructor-led and web-based training programs that incorporate the most relevant technical procedures and equipment recovery processes.

The Global Training Team is a driving force in maximizing system performance and availability for ASML's customers, paving the way to bringing smaller and faster microchips that enhance all electronic equipment utilized in everyday life

"This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. -- 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology."

Job Description

This role will interface directly with EUV Source Training's internal and external customers for all training coordination processes. Their deliverables will ensure the training operations are initiated, completed and recorded properly for data analysis which support operations reviews and key Customer Support business decisions. They will coordinate with cross-functional teams through meetings and progress measurement activities to ensure priorities and urgency of work are aligned.

Education

Requires a Bachelor's degree

Experience

-- Polished written and verbal communication skills; situationally savvy in conversations, especially across cultures and ESL

-- Ability to translate, statistically analyze data, and effectively report problems and convey information through written and graphical formats.

-- Excellent customer service skills, with an advanced understanding of customer relationship building

-- Strong interpersonal and teamwork skills; able to work collaboratively and cross-functionally in a complex, fast-paced, dynamic, and flexible environment

-- Strong attention to detail, quality, and precision

-- Advanced computer and Office Suite skills: Outlook, Word, PowerPoint, Excel, Visio, SharePoint, Teams

-- Familiarity with organizational and administrative tools and systems, such as and parts/supplies ordering (SAP experience a plus)

-- Strong organizational skills, time management, and prioritization while working under deadlines; ability to manage multiple work streams

-- Excellent meeting management practices (proper attendance, agendas, start/stop times, minutes, actions, and follow-through)

-- Self-starter, self-motivator; willing to do what it takes to get the job done

Personal skills

-- Strong competence with various tools, procedures, and business systems that facilitate data analysis and problem solving

-- Demonstrated results in achieving deliverables on time that adhere to quality standards.

-- Minimum of four (4) years of experience in training coordination or similar administrative, customer service related role

-- Previous logistics, supply chain management, and data/business analyst experience desired

-- Requires a Bachelor's degree

Keywords: ASML, San Diego , Technical Training Coordinator, IT / Software / Systems , San Diego, California

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