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Technical Application Support Analyst

Company: ARS National Services
Location: Escondido
Posted on: November 11, 2019

Job Description:

Technical Application Support AnalystJob Status: Full-TimeIndustry: Call-Center, Collections, Sales, Customer ServiceCompensation: Hourly
ARS is looking for a Technical Application Support Analyst to join thier IT department. The Technical Application Support Analyst will provide hands on technical support and post-mortem root cause analysis resolution of ARS application and system issues. This position requires extensive collaboration with other cross-department teams with an emphasis in building and maintaining effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems. In addition, this position will act as the primary channel and technical subject matter expertise on the applications being supported including business flows, application architecture, and systems.

Essential Duties:

  • Ability to operate in a fast moving, team oriented, collaborative environment with tight deadlines.
  • Demonstrated analytical and problem-solving abilities.
  • Strong troubleshooting skills of complex applications and systems.
  • Must have the ability to distinguish low impact from high impact problems with little direction.
  • Exceptional verbal and written communications skills with the ability to explain complex ideas to those with limited IT and system knowledge.
  • Listening ability and patience.
  • Maintain a high level of customer service at all times.
  • Contribute to process development and best practice. Look at new ways to improve performance levels and supportability related to data integrity.
  • Document new processes and procedures for IT Operations department. Ensure IT knowledge-base is kept current.
    Technical and/or Functional Skills & Knowledge
    • Experience with Help Desk or Bug Tracking software.
    • Proficient in Microsoft Office Suite of products including Visio and Excel.
    • Extensive knowledge of Microsoft SQL data querying.
    • Excellent verbal, presentation and written communications skills combined with the ability to communicate with technical, non-technical, and senior management audiences.
      Qualifications:
      • Degree in Information Systems or Computer Science or comparable work experience.
      • Minimum of 3 - 5 years of relevant work experience in a technical environment.

Keywords: ARS National Services, San Diego , Technical Application Support Analyst, IT / Software / Systems , Escondido, California

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