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TAC Representative

Company: Sharp HealthCare
Location: San Diego
Posted on: December 5, 2019

Job Description:

Summary The TAC Representative responsible for providing customer service support for Sharp HealthCare's Information Systems Department by answering central customer service telephone, performing diagnostics, and routing problems to support technical staff as appropriate. Provides single point of contact for all customers of Sharp Healthcare Information systems for system issues and access control. Ensures that the access control policy and procedure is followed, in compliance with state law, federal law, regulatory requirements and company standards, so that Sharp HealthCare information assets are protected from unauthorized use/disclosure and safeguarded to preserve data integrity and information availability. This is a float pool position through Staffing Resource Network (SRN). The SRN department offers opportunities to experience a wide range of patient care at various sites within Sharp HealthCare. Sharp promotes quality patient-family centered care in a team environment with excellent customer service. This position requires an enthusiastic, positive individual willing to be a part of a dynamic float pool servicing all of Sharp HealthCare. Sharp System Services have campuses located in the communities of Kearny Mesa and Serra Mesa and consist of the Spectrum location, the Ruffin Road location and Sharp Operations Center (SOC). These offices provide the centralized integrated system support services to the operating entities within the system. These services include: Strategic Planning, Business Development, Information Technology, Compliance, Internal Audit, Legal, Risk Management and Insurance, Contracts, Human Resources, Facilities Management and Development, Clinical Effectiveness, Finance, Nursing, Systems Supply Chain Services, Marketing and Communications, The Sharp Experience and Sharp University. - * Location This position is located in Kearny Mesa;some travel within the San Diego area is required. Hours Per Diem, 8-hour variable shift, including weekends as needed. - * Required Skills and Qualifications - One year experience in a large scale alpha, intel, SQL and Active Directory environment. - Two years experience in a HelpDesk position. - Understanding of computer terminology and/or systems is - Experience with using microcomputers - Ability to work effectively with Sharp management, staff, physicians, and contract personnel; to communicate clearly, concisely and accurately, verbally and in writing; to achieve results for the organization with and through people; to practice effective time management, and to demonstrate leadership skills Preferred Skills and Qualifications - Associate degree or equivalent experience in business management, computer science, or information systems - Working knowledge of the regulatory requirements (JCAHO, CMS (formerly HCFA), HIPAA) for ensuring information security in a healthcare environment - Technical IT certification (application, network or security) Additional physical requirements of position may be discussed during interview. Sharp HealthCare is proud to be an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class. Job: *IT Jobs Organization: *87320 - Staffing Resource Network Title: TAC Representative Location: San Diego-Spectrum Requisition ID: 99409

Keywords: Sharp HealthCare, San Diego , TAC Representative, Other , San Diego, California

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