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Customer Onboarding Specialist

Location: San Diego
Posted on: December 5, 2019

Job Description:

Groove is on the hunt for an amazing Customer Onboarding Specialist to join our fast growing Customer Success organization! Companies who purchase Groove's sales engagement software are introduced immediately to their dedicated Onboarding Specialist, who will lead them through an exciting yet rigorous onboarding process that will ensure their immediate success with our software and put them on a path to long term growth. Onboarding Specialists will manage all communications with critical customer stakeholders during the implementation - ranging from the platform's set up and configuration, the training and enablement of end users, and ultimately the introduction to their dedicated Customer Success Manager.We are looking for bright and detail-oriented individuals who love working with customers and colleagues alike, and exude positivity and enthusiasm. At Groove, you will find a customer-oriented and collaborative culture that rewards your ability to work closely with internal teams while managing the needs of our amazing customers including Airbnb, Uber, Pinterest, Google and Slack. We will empower you to be a thought leader in the sales acceleration space as an unprecedented number of organizations look to transform their sales organization and enter an era of modern customer communication using Groove's platform. Come join us!Required Qualifications and ExperienceBachelor's degree with a strong academic track record from a top tier university1 to 4 years customer-facing experience at a tech company, preferably one focused on B2B SoftwareExperience working with as a user and/or administratorSkills RequiredExcellent communication skills, both written and verbal. Onboarding Specialists must communicate effortlessly with all positions at each customer, including VPs and CxOs.Strong interpersonal skills. Onboarding Specialists must form positive relationships with multiple stakeholders at each customer, and internally at Groove.Strategic thinking. Onboarding Specialists must strive to understand each customer's unique sales and customer organization in order to lead an amazing onboarding.Accountability. Onboarding Specialists must shoulder the responsibility of making each customer successful and welcome that level of ownership.Job ResponsibilitiesServe as the primary point of contact for the customer during their critical first months deploying Groove to their users.Assist with the set up and configuration of Groove's software to ensure it is a perfect fit for each customer-facing team at the customer.Lead exciting product training webinars tailored to each customer to maximize each team's success with Groove's software.Understand the org structure and stakeholders that are critical to the onboarding, and make sure their unique needs are always being met.Collaborate effectively with internal teams at Groove when product issues or feature requests surface that should to be addressed.BenefitsExcellent compensation and benefits package, including competitive base salary, equity incentives, commuter reimbursement, and health insurance coverage.--Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Keywords:, San Diego , Customer Onboarding Specialist, Other , San Diego, California

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