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Telephone Operator - Full Time

Company: Omni Hotels
Location: Carlsbad
Posted on: February 16, 2020

Job Description:

LocationLa Costa Resort and SpaNestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.Job DescriptionTo answer and extend all incoming calls courteously and efficiently. To perform other essential PBX/Telecommunications duties.Responsibilities

  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
  • Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.
  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.Qualifications
    • Previous reception, call center, phone handling experience is preferred but not required.
    • Must have a flexible schedule and be able to work weekends, holidays, and some overnight shifts.Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .Refer this job to a friendJob LocationsUS-CA-CarlsbadPosted Date2 weeks ago(1/29/2020 7:18 PM)Requisition ID2020-44234of Openings2Category (Portal Searching)Front Office Operations

Keywords: Omni Hotels, San Diego , Telephone Operator - Full Time, Other , Carlsbad, California

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