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Auto Dealership Service Advisor

Company: Mossy Auto Group
Location: San Diego
Posted on: May 24, 2020

Job Description:

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Prior Automotive Dealership Experience preferred!! As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Benefits Medical, Dental & Vision Group Insurance Plans & Discounts 401K Retirement Savings Plan Paid Vacation and Holidays Disability Insurance LAP (Life Assistance Program) Basic Life, Dependent & Accident Insurance Growth Opportunities Paid Training Employee Purchase Incentives Family Owned & Operated Long Term Job Security Health & Wellness Flexible Work Schedule Discounts on Products & Services Direct Deposit/Pay Card Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided. Distribute work between technicians efficiently Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record & CA Driver's License Willing to submit to a pre-employment background check & drug screen Basic understanding of vehicle system Superior customer service skills We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).

Keywords: Mossy Auto Group, San Diego , Auto Dealership Service Advisor, Other , San Diego, California

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