Supervisor, Housing

Company: AMN Healthcare
Location: San Diego
Posted on: August 3, 2020

Job Description:

Job DescriptionThe Supervisor, Housing leads, develops, and oversees daily team operations aligned with department strategy by cultivating an inspired team dynamic, measuring and managing performance, and collaborating across departments to drive results and internal and external relationships.Job Tasks: Partner with Housing Managers to implement tactics to support transformational change, customer service and operational goal achievement while maintaining a positive attitude.Executes all aspects of talent leadership for a team of direct reports including talent selection (interviewing/hiring), goal setting, performance management, engagement and retention strategies, regular 1:1 meetings, reward and recognition, and development. Act as the second level ofescalation supportand resolution(after Team Lead) to ensure win-win outcomes addressing service excellence and optimalfinancial and productivityresults.Through effective communication, feedbackand collaboration, positively impact relationships among and between Housing Leadership andSales team members and Leaders(Recruiting and Account Management). Manage documentation andprocessapprovals related to "over-budget", lease signings/extensions,vouchersor other issues, andupdate information in AMN systems.Manage the on-call processand effectively handle back-up and escalations for on-call duties and after hour services as needed. Mentor and coachteam leaders and individual contributors onall aspects of performance(quality, accuracy, service, attendance)includingtroubleshooting challenges, problem solving, andpositive and effective communication when working with internalpartnersand external customers. Plans and attends department or project team meetings, and makes presentations to various internal audiencesto provide communication or updates on initiatives and results.Collaborates with Housing leadershipand generates/leverages productivity reportsto ensure consistent talent practices, workload distributions, operational processes, and to brainstorm solutions or resolve challenges. Leverages data and resources to assist H&T leadership in determining drivers of performance (e.g. HOME cube and ADLC increases). Creates and managesHousing & Travel standards, procedures, andDepartment Policies and Processes;auditing results to ensure application, and overseeing exceptionsto drive efficiency, accuracy and high performance.Education, Certifications& Experience Minimum Education/Certifications: Bachelor's Degree Minimum Experience: 2-4 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, or customer serviceRespectPassionContinuous ImprovementTrustCustomer FocusInnovation AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer We encourage minority and female applicants to apply We value professionalism in everything we do this includes the professional presence we project as we interact with internal and external customers.

Keywords: AMN Healthcare, San Diego , Supervisor, Housing, Other , San Diego, California