We are a customer support and management firm with a national
reach. Our client demands have increased immensely this year due to
the addition of new and updated product offerings they have added
to their service for potential customers. To ensure the steady and
consistent growth for our clients and their services we have
decided to expand our team portfolio as well. We will be hiring a
Customer Support Manager to make sure we continuously provide our
elite service for our clients.
The Customer Support Manager (CSM) is insightful and respectful
to current customers as well as potential new leads. The CSM must
continue to stay up to date on current product offerings as well as
informed of any potential new offerings that our clients are
working on. Our firm vows to provide the training tools and
resources for the new manager added to our team, therefore,
confusion and lack of success will not exist. We always strive to
create an environment where our clients, customers, and team
members may thrive.
In this Role, You Will:
Prepare for customer inquiries by studying products and
Understand customer requirements so as to provide appropriate
clarifications and solutions.
Participate in regular customer outreach and acquire feedback to
gain valuable information on strategies and performance.
Diagnose and resolve both simple and complex issues.
Take ownership of customer issues and follow problems to
Communicate effectively and collaborate with individuals/teams
to ensure customer success.
Participate in special projects and performs additional duties
Preferred Skills and Knowledge:
Equivalent to a 4-year degree in Business Administration,
Management, Communications or similar discipline
Customer Management expertise, including direct customer contact
and the ability to simultaneously manage multiple disparate
The Ability to identify root causes of business and/or workflow
problems and determine innovative sources for solutions and
Proven successful track record in large scale enterprise
implementations involving customer service, management and/or
You have been redirected to a Synergy Business Solutions job