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Sr. Director, Corporate Communications

Company: MIDLAND CREDIT MANAGEMENT
Location: San Diego
Posted on: September 17, 2020

Job Description:

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we are leveraging our digital capabilities to ensure we can continue to give candidates a great recruitment experience with MCM.

As your application progresses, you may be asked to use our video-interviewing technology. A member from our Talent Acquisition team will be able to walk you through how to access this tool and be available for any questions throughout the Interview process.

San Diego, California, United States of America Human Resources

As we navigate through these unprecedented times, MCM’s focus continues to be our commitment to our Consumers and Employees. Since the start of COVID-19, our teams have worked diligently to ensure the health and safety of our employees while continuing to support our Consume rs.

MCM continues to hire in areas which aid in the support of our Consumers and Employees. We have also leveraged our digital capabilities to continue to provide a great recruiting experience. As an applicant, you may be asked to complete a phone screen, or a virtual interview and our Recruiting Team is committed to supporting any questions you may have throughout the Interview process.

Now more than ever, we have a high demand for goal-driven, motivated individuals to join our team.

The Senior Director, Corporate Communications leads internal and external communications that drive Encore Capital Group’s global corporate reputation, in alignment with business goals and the company’s mission, vision and values . S/he is accountable for developing and managing a global corporate communications strategy, owning delivery channels (e.g., social media, intranet, website), and leading the execution and measurement of programs spanning stakeholder and media relations, employee communications, corporate reputation and brand positioning, issues and risk mitigation, as well as functional and executive communications support for the CEO and members of the executive leadership team. Additionally, this position leads Encore’s environmental social governance (ESG) strategy and framework, inclusive of corporate social responsibility initiatives.

In addition to strong experience in the financial services industry, this individual is a proven leader with a high level of comfort interacting and building trust with and persuading key internal and external stakeholders. S/he is capable of understanding and ensuring alignment with Encore’s business performance and trust agendas and is prepared to leverage these skills to both advocate on behalf of the company and act as a trusted advisor and business partner to leaders across the enterprise. Further, s/he is a strategic thinker with a desire to drive corporate culture, engage employees and mobilize internal and external stakeholders to advocate for the company. This individual leads an international corporate communications team spanning the U.S. and India, with indirect team members in Europe and Costa Rica. This role reports to the SVP, Chief Human Resources Officer at Encore.

Provide senior counsel to Encore’s executive management team and functional leadership

Serve as a trusted counselor and senior advisor to the executive leadership team by collaborating with leadership to identify and evaluate opportunities to accelerate business performance through communications.

Partner with executives to develop their communications style/voice through internal campaigns and external stakeholder engagement.

Partner with functional and business leadership to manage organizational communication and align communication activities to overall corporate strategy while considering departmental and business-unit objectives. Provide strategic direction, as well as templates and communication plans for quality control.

Provide coaching and strategic guidance to executives ahead of external speaking engagements and events.

Advocate for and represent the strategic value of communications and the business impact it drives.

Serve as the lead communications strategist for Encore Capital Group

Accountable for development and execution of a global corporate communications strategy that is grounded in data and insights inclusive of market trends, new and innovative communication strategies, competitor activity, and customer and public opinion related to Encore’s business and the financial services industry.

Lead a team to develop and execute proactive, creative and coordinated global internal and external communications programs. Ensure a cohesive corporate narrative that aligns with the Encore Capital Group brand, market, priorities, mission, vision and values. Develop and oversee Encore’s brand positioning and identity.

Own Corporate channels and channel strategies, including Encore’s website, social channels and intranet. Utilize existing channels and identify new opportunities to complement traditional communications strategies at the enterprise level.

Partner with Investor Relations to align external investor messaging to employee and company communications. P artner closely with HR to build Encore’s reputation as employer as choice and drive employee engagement globally.

Manage corporate media relations ( local, trade and national media ) and serve as one of the senior spokespersons for the company .

Oversee environmental social governance and corporate social responsibility

Establish and drive a coordinated global strategy, approach and framework for Encore’s environmental social governance (ESG).

Oversee strategy development and execution of corporate social responsibility (CSR) initiatives and ESG reporting.

Establish and build productive, positive relationships with numerous external stakeholders to support business and ESG goals.

Lead a high-performing Corporate Communications team

Mentor and coach geographically disperse direct reports through creating goals and objectives that support the development of their knowledge, skills and abilities.

Manage department budget and agency resources.

Requirements/Qualifications

Bachelor’s degree in Communication, English, Political Science or related field required.

Master’s degree in Communications, Journalism or MBA preferred.

Accomplished Communications professional with a minimum fifteen (15) years of relevant experience, including at least eight (8) years supervisory experience.

Experience in Financial Services is essential.

Experience working in a fast-paced, global, matrixed environment. Strong awareness of regulatory and compliance obligations of a public company. Experience working and living in a country outside the US preferred.

Demonstrated experience working directly with and providing strategic counsel to CEOs and top executives highly preferred. Client-service oriented.

Strong understanding of change management and communications best practices and demonstrated ability to drive corporate culture through internal communications.

Ability to think and plan strategically and tactically to provide expert project leadership of integrated and global communications plans. Excellent ability to manage multiple priorities simultaneously. Capacity to identify and implement improvements and innovations.

Proven experience successfully managing teams, leading project teams and working with outside agencies. Possesses gravitas, high EQ and the ability to adjust one’s leadership style for optimal influence. Effectively collaborates and cooperates with managers, peers and reports.

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Location Troy, Michigan, United States of America

Location Phoenix, Arizona, United States of America

Location San Diego, California, United States of America

Location San Diego, California, United States of America

Our Gurgaon, India office is proud to have been named amongst the 100 Best Companies for Women in India in 2019.

At MCM, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment. We know that by creating great moments for others, we provide better career opportunities and better lives for ourselves.

Keywords: MIDLAND CREDIT MANAGEMENT, San Diego , Sr. Director, Corporate Communications, Other , San Diego, California

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