Are you looking to work for a growing company where your
creative ideas are heard and encouraged? If so, ICW Group is the
place to be! As a Learning Specialist , you will use your
instructional design expertise to create engaging, interactive
eLearning courses. You will develop and deliver effective internal
training programs that prepare Team Members to drive revenue
through effective performance. The position exists to provide
customers an exceptional experience across the organization or
specific line of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conducts needs assessments across the organization or specific
line of business to determine opportunities for process or
knowledge improvement through training.
Consults with leaders to identify knowledge gaps and, using a
structured instructional design model, determines training needs
and recommends solutions. Directs leaders to alternative resources
if training is not the most appropriate solution.
Establishes training goals and develops curriculum plans, where
applicable, to achieve training goals.
Works with senior leadership to determine training priorities
and resources available for training and creates master schedule
Identifies appropriate training development resource, whether
internal, vendor, or external program and recommends vendor where
appropriate, managing to budget.
Designs training programs using instructional design principles
and best practices.
Based on training goals, audience, and available resources,
determines the best delivery method to achieve learning results.
Identifies measurement(s) for training success.
Working with subject matter experts, creates content, learning
exercises, measurement and reinforcement activities based on the
delivery method and training goals established. Ensures the
training content is interactive, engaging to audience and meets
corporate standards for training.
Creates instructor guides to document each training course.
Works with instructors to ensure understanding of lesson plans
to facilitate the best delivery experience for participants.
Ensures all materials are prepared in a format for the Learning
Management System (LMS).
Periodically reviews and updates/revises training content to
ensure training is current and relevant.
Coordinates the delivery of training.
Working with leaders, identifies participants and schedules
training using the LMS.
Coordinates participant registration process. Ensures courses
are full with participants. May seek opportunities to invite other
departments who may benefit from cross-training where space is
Schedules rooms for in-person delivery, coordinates phone and
web meeting resources for webinars or prepares materials for
distribution via the LMS for self-managed courses.
Prepares participant materials for distribution and ensures
delivery in accordance with timeline in instructor’s guide.
Coordinates all aspects of training delivery including
technology, instructor materials and tools such as audio and video,
etc. on day(s) of training.
Conducts training programs appropriate for in-person delivery
and technical/knowledge level ensuring participant engagement and
satisfaction, and high evaluation results.
Utilizes LMS as repository for all training materials and
courses. Converts current available training to LMS-compliant
formats; identifies training that can be automatically delivered
using the LMS tools.
Manages training communications and promotions for target
Creates promotional material to attract participants to
training. Ensures widespread knowledge of training opportunities
and works with leaders to solicit participation.
Communicates with participants and, where applicable, managers,
regarding pre-work, training content and reinforcement
Manages organization or line of business training page on
Conducts training evaluatio n.
Establishes evaluation methodology using Kirkpatrick’s Model
during the design phase of training.
Measures training in accordance with evaluation methodology and
reports results to leadership. Determines changes to training
program based on evaluation results and ensures changes are
Tracks instructor performance and provides feedback and coaching
to continually improve performance.
This position does not have supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university preferred
with a major or emphasis in Business Administration, Education,
Education Technology or related field.
Minimum 3+ years of related experience and/or training; or
equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Certificate in Human Resources or other learning and development
KNOWLEDGE AND SKILLS
Working knowledge of organizational development, education
and/or training. Experience can include developing training
programs, teaching adult learners, managing projects, coordinating
logistics, writing training materials, and use of Microsoft
products and learning management systems or databases. Insurance
experience, specifically workers’ compensation is desirable.
Ability to write training material and articles for publication.
Ability to effectively collaborate with and provide consultative
services to all levels of staff and management. Possess outstanding
presentation skills. Ability to define problems, collect data,
establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of technical instructions in mathematical or
diagram form and deal with several abstract and concrete
While performing the duties of this job, required to stand,
walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 5 pounds and occasionally lift
and/or move up to 25 pounds.
This position maps to the Individual Contributor. Additional
competencies required: none.
This position operates in an office environment and requires the
frequent use of a computer, telephone, copier and other standard
This description is a general statement of essential job
functions and responsibilities.
It does not exclude other duties as assigned.
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