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Delivery Specialist

Company: Americannmade
Location: San Diego
Posted on: November 22, 2020

Job Description:

DELIVERY SPECIALISTReports to: Leads, Senior Lead and ManagementLast updated: 7/15/2020General SummaryThe delivery specialist is a people-person who loves creating a welcoming environment by providing great service and making all of our guests feel comfortable by personally accommodating them. The delivery specialist is responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards. Delivery Specialists greet guests and warmly welcome them to the sales floor and are courteous upon arrival to their residence. Essential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for greeting guests at the door. Offer guest tours of the sales floor. Informs guests of specials and all pertinent information regarding their experience. Answers the telephone system promptly and efficiently. Receives the public and answers questions, in person, electronically and by telephone Responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department. Duplicates and distributes materials. Composes, types and edits necessary responses and customer outreach with the approval from management Frequent upkeep of specific social media and outreach platforms Executes delivery orders Operate in adherence to the Bureau of Cannabis Control Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities during the Point of Sale. Properly communicate and report guest or product requests. Ensure that each guest receives outstanding guest service by providing a guest friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service. Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements. Assist in floor moves, merchandising, display maintenance and facility housekeeping. Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock. Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention. Following the best practices for safety, both on the road and while loading or unloading the delivery vehicle. Communicates with dispatchers, drivers and other team members to execute deliveries. Meets delivery deadlines Performs basic vehicle maintenance Loads and unloads cargo Tracks shipments and deliveries Obtains client or customer signatures when needed Verifying customer Identification informationMinimum Job Qualifications Communication Ethical Conduct Flexibility Initiative Time Management A valid driver's license Knowledge of how to handle materials safely Familiarity with using navigation systems Excellent vision and hand-eye coordination to stay safe while driving Physical ability to load and unload cargoEmployee ConductThis position has no supervisory responsibilities.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising. Ability to carry boxes, products, and other necessary store related items. Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms. Ability to safely lift boxes up to 55 lbs. Comfortable climbing ladders.Expected hours of work This is a full-time or part-time position. Weekend and holidays are expected to be worked. Typical work days and hours are between Monday through Sunday, 5:00 a.m. to 10:30 pm. Occasional overnight shifts may be required. Schedules are subject to change.Customer Service Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations followed by personal appearance. Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability. Perform all sales associate duties as well as Delivery Specialist duties Instill in specialists the importance of customer service as outlined in the retail philosophy ? our stores are a place where the word ?no? does not exist ? Empower co-workers to use the best judgment in all customer service matters. Promote and monitor quality service among co-workers through training and acting as a positive role model. Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock. Be personally available to all customers to communicate and identify their needs and address their questions and concerns.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Americannmade, San Diego , Delivery Specialist, Other , San Diego, California

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