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Help Desk Mid

Company: Jacobs
Location: Coronado
Posted on: November 23, 2020

Job Description:

Help Desk MidDescriptionMissionStatementJacobs is seekinga qualified Information Technology \(IT\) professional to support the USSOCOMSITEC II Enterprise Operations and Maintenance \(EOM\) contract\. Your career atJacobs enables USSOCOM to fulfill its mission to ---Provide fully capable SpecialOperations Forces \(SOF\) to defend the United States and its interests andsynchronize planning for global operations against terrorist networks\.--- As amember of our team, you will support the vice president of the Enterprise OperationsGroup \(EOG\) as we partner with SOF military and civilian members to provideworld\-class IT services and support that connects over 60,000 users around theworld in the areas of software development/maintenance, network services,security, end\-user computing, and test and evaluation\.JobDescriptionHelp Deskprovides support to users in resolving problems using help desk center tools\.The responsibilities of the Help Desk may also include support in the areas ofelectronic mail, account creation and maintenance, standard desktopapplications, and applications developed by the Government\.QualificationsClearanceRequirements: TS/SCIEducationalRequirements: NoneCertificationRequirements: DoDD 8570\.01\-M IAT I OR higherExperienceRequirements: A minimum of five years of experience, of which atleast three years must be specialized\. General experience includes background ininformation systems development, network operations, application performance ina client/server environment, or related fields\. Specialized experience includes the management ofhelp desks in a multi\-user environment, a comprehensive understanding of PCoperating systems, a working knowledge of network and electronic mail operationsand prior supervision of help desk employees\. Help Desk must have a demonstrated ability tocommunicate well both orally and in writing and have a positive customerservice attitude\.EssentialFunctionsWorkEnvironment Work will be performed inside a large facility\. An insideenvironment may be a cubicle \(considerations: close quarters, low to moderatenoise, bright or dim lighting\)\. Work assignments vary based on client requirements\. Work may include travel with the military to participate in exercisesin austere conditions Outside work may include various environmental conditionsincluding hot, dusty, cold, icy and windy climates\.PhysicalRequirements Sitting at desk\. Phone use and PC or laptop\. Filing required\.May require lifting and carrying boxes of supplies or files up to 25 lbs\.Extended periods of sitting while on PC/laptop or phone\. May require climbing, working at heights and in smallconfined spaces such as under raised floors, inside closets and server racks\.Must be able to sit, stoop, kneel or crouch for long periods of time\. Work in noisy areas with hotter and coldertemperature than standard office environmental conditions\. Lift and transportequipment up to 50 pounds\.Equipmentand Machines General office equipment, which includes: telephone, faxmachine, copier, PC/laptop, and other miscellaneous office equipment\. Servers, switches, routers and other computer equipment thatsupports the network environment\. Operating hand tools, power tools, ladders and testequipment\. May require operating motor vehicles\.Attendance Regular attendance in accordance with established workschedule is mandatory\. It is important to be able to work any shift/designated hoursrequired\. You may be asked to continue performance in support of a war,contingency, or exercise You may be asked to continue performance during inclementweather or other conditions when others are not permitted to work Position may require night and weekend work and could includetravel with the military to participate in operations/exercises located inareas with field conditionsTravel Continental and Oversees travel may be required\. It is important to maintain a currentpassport\.OtherEssential Functions Employment is contingent upon obtaining all requiredcertifications within the timeframe specified in a waiver by the government \(ifapplicable\) and maintaining required certifications through the duration of thecontract\. Failure to obtain/maintain required certifications will result indisqualification for this position and could result in termination\. Candidate must exhibit a professional behavior that promotesteamwork, fosters cooperation, and enhances productivity in the workplace\. Mustbe well organized with the ability to coordinate, prioritize and executemultiple tasks simultaneously in a high\-pressure environment\. Ability tocommunicate verbally and in writing to work effectively with a variety ofgovernment, military and contractor personnel at all levels\. Candidate must be able to interface effectively withindividuals at all levels of the organization\. Grooming and dress usually business casual, but dependent onclient---s standards\. Must not pose a safety hazard to employees working in thesame general area\. The position for which you are applying for requires a USgovernment security clearance\. This is to advise you, that should you beextended an offer, if you possess a dual citizenship \(i\.e\., citizen of the USand another country\), to be granted a clearance you will be required torelinquish your citizenship in the foreign country\.\I2S \SITECJacobs is an Equal Opportunity/Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex \(including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding\), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low\-income status or any other status or characteristic protected by applicable law\. Learn more about your rights under Federal EEO laws and supplemental language\.Job Information TechnologyPrimary Location United States\-California\-Coronado\-20315\-ECORJob Type ExperiencedTravel Yes, 10 % of the TimeReq ID: INT00018M

Keywords: Jacobs, San Diego , Help Desk Mid, Other , Coronado, California

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