Customer Success Manager (bilingual French)

Company: Mitchell International
Location: San Diego
Posted on: January 15, 2021

Job Description:

Company Overview: Mitchell, Genex and CoventryWith Mitchell, Genex and Coventry now one organization, we've dramatically expanded our ability to deliver innovative services and technologies to our customers. We've also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation's largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal-restoring lives.Job Description : Responsible for creating loyal customers through a proactive, consultative approach that helps our clients maximize their Mitchell experience in order to achieve their business goals. The ultimate measure of customer success is gauged by our clients willingness to renew and purchase additional Mitchell services. Responsible for increasing renewal sales for their assigned region or account(s).* Demonstrates knowledge of the organizations various products and services.* Educates customers on best practices and encourages successful product adoption.* Ensures customer awareness and understanding of applicable product elements, business practices, and contractual implications.* Must meet sales objectives such as quota and productivity requirements.* Maintain account team relationships, transfer leads as appropriate, and foster cross-functional collaboration.Qualifications:* Requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.* Fluent in French required.* Background in customer success, account management, sales, or customer service required.* Automotive claims or estimating experience preferred.Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.#LI-Charlie #MIT

Keywords: Mitchell International, San Diego , Customer Success Manager (bilingual French), Other , San Diego, California