AVP, Executive Support
Company: LPL Financial
Location: San Diego
Posted on: February 22, 2021
LPL Financial Recruitment Fraud Notice It has come to our
attention that various individuals and organizations are offering
false employment at LPL Financial. They may pose as a
representative of the company or even impersonate an employee.
Scammers contact job seekers via unsolicited emails or texts and
conduct job interviews via social media or instant messaging
services (such as Google Hangouts). LPL Financial does not use
these services and will only communicate with a job seeker from an
email address ending in @lpl.com. LPL Financial will only contact
individuals who have already applied for a position at LPL
During a fraudulent interview, the scammer may try to solicit
personal and financial information from the job seeker. Job seekers
may also be sent checks by the scammer for the alleged purpose of
setting up a remote office or equipment expenses. The checks are
fraudulent. Please be advised that LPL Financial will never ask for
payment to progress a job applicant.
Job applicants should be aware of these and similar tactics. When
in doubt, please confirm if the position in question is posted
online at https://careers.lpl.com/ or contact LPL Financial at
(800) 877-7210. Additionally, you may report any suspicious
recruiting activity to the FTC [www.ftccomplaintassistant.gov/ ].
Thank you for your assistance. The health and safety of our
employees and candidates is very important to us. Due to the
current situation related to the Novel Coronavirus (COVID-19),
we're leveraging our digital capabilities to ensure we can continue
to recruit top talent at LPL Financial. As your application
progresses, you may be asked to use one of our digital tools to
help you through your recruitment journey. If so, one of our
recruiters will explain what type of interviewing technology will
be used throughout the recruitment process and will be on hand to
answer any questions that you have. You can also email us at
LPLFinancialHiring@lpl.com . Work where independent thinking and
collaboration go hand in hand. Experience a culture that thrives on
innovation, embraces inclusiveness, and welcomes fresh
perspectives. At LPL, your talents, skills, and insights can make a
difference. AVP, Executive SupportApply Job ID: R-011520 Date
posted: 10/29/2020 Primary Location CA-San Diego Lead Executive
Support SpecialistLPL Home Office Technologies is responsible for
the support, engineering, and strategy for the enterprise desktop
applications that our internal employees use to better serve our
Advisors and Investors. Simply put, our goal is to provide a modern
computing environment that is reliable, simple to use, and flexible
to individual workstyles.We are seeking a qualified professional
lead support specialist to provide highly personalized and
responsive technology support for members of our Executive
Leadership Team. This role will have overall responsibility to
ensure that our Executive Support Team is delivering exceptional
customer service, and precision support to our Executives.
- --- Provide Exceptional Customer Support to Executive Staff
Members to inspire confidence, care, and delight.
- --- Act as the representative to IT for the Executive,
involving others as needed to resolve issues or fulfill requests,
and fully owning Executive issues end to end.
- --- Identify simplification and automation opportunities to
make the service efficient and delightful for our Executives.
- --- Mentor and act as a lead to other members of the Executive
Care team to provide proactive professional service.
- --- Develop a strategic plan to ensure that our Executives'
technology is always available and functioning properly.--
- --- Coordinate and deliver a weekly summary technology health
report for each of the Executives.
- --- Must have a strong understanding of the technology the
Executives are using, how they are using it and what technology
challenges they encounter in their day to day activities.
- --- Support of MacOS, Windows 10, Microsoft Office,
Telecommunications, VPN, and other baseline corporate
- --- Focus on expert support of tools such as laptop, desktop,
iPad, iPhone, remote access, home offices etc.
- --- Works with Senior Executives, Executive Assistants and
Desktop Support to develop a support plan for individual executive
technology needs, including travel and other offsite
- --- Maintain inventory of live replacement devices for the
Executive to provide for immediate swap capability.
- --- Responds quickly to technology outages affecting the
Executives and their Assistants to restore service as quickly as
possible, on a 24/7 basis as needed. Works in partnership with the
Desktop Support area, understands and follows the established
technology standards and support processes as appropriate.
- --- Provides feedback based on Executive input and usage;
develops ideas for new and improved solutions based on needs. In
conjunction with Desktop Support, establishes and monitors metrics
on service delivery and customer satisfaction.
- --- Participates in special projects and performs other duties
as required.Required Qualifications:
- --- Demonstrated Excellent Customer Service experience
- --- Exceptional communications skills to provide a professional
representation of Home Office Technologies to our Executive
- --- Ability to travel to support Executive needs.
- --- Minimum three years' experience in providing desktop
support services to senior executives.
- --- Minimum seven years of end user support experience,
troubleshooting hardware and software problems required.
- --- Expert experience with current Windows OS required.
- --- Expert level experience with supporting end user hardware,
software, and technologies.
- --- Advanced experience with Apple devices (including
MacOS/iPhone/iPad/iOS) and hardware required.
- --- Advanced experience with the Microsoft Office Suite (2010
and 2016) as well as Microsoft Exchange and Outlook
requiredEDUCATION:Associates degree in related technical area or
equivalent technical training/experience required Why LPL? At LPL,
we believe that objective financial guidance is a fundamental need
for everyone. As the nation's leading independent broker-dealer, we
offer an integrated platform of proprietary technology, brokerage,
and investment advisor services. We provide you with a work
environment that encourages your creativity and growth, a
leadership team that is supportive and responsive, and the
opportunity to create a career that has no limits, only amazing
potential.We are--one team on one mission. We take care of our
advisors, so they can take care of their clients.Because our
company is not too big and not too small, you can seize the
opportunity to make a real impact. We are committed to supporting
workplace equality, and we embrace the different perspectives and
backgrounds of our employees. We also care for our communities, and
we encourage our employees to do the same. This creates an
environment in which you can do your best work. Want to hear from
our employees on what it's like to work at LPL? Watch this !We take
social responsibility seriously. Learn more here Want to see info
on our benefits? Learn more here Join the LPL team and help us make
a difference by turning life's aspirations into financial
realities. Please log in or create an account to apply to this
position. Principals only. EOE. Information on Interviews: LPL will
only communicate with a job applicant directly from an @lpl.com
email address and will never conduct an interview online or in a
chatroom forum. During an interview, LPL will not request any form
of payment from the applicant, or information regarding an
applicant's bank or credit card. Should you have any questions
regarding the application process, please contact LPL's Human
Resources Solutions Center at (800) 877-7210. Apply If you'd like
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- Information Technology, San Diego, California, United States
Keywords: LPL Financial, San Diego , AVP, Executive Support, Other , San Diego, California
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