Quality Assurance Coordinator

Company: Public Consulting Group, Inc
Location: San Diego
Posted on: February 23, 2021

Job Description:

Quality Assurance Coordinator in San Diego, California - Careers at San Diego Skip Branding Careers Contact Us Join the conversation. Follow us for the latest industry news and stay connected. Corporate Headquarters 148 State Street10th FloorBoston, Massachusetts 02109-2589

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  • -- Copyright 2019 Public Consulting Group Share to Twitter Share to LinkedIn Share to Email Quality Assurance Coordinator in San Diego, California - Careers at San Diego Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Quality Assurance Coordinator Job Locations US-CA-San Diego Posted Date 2 days ago (11/6/2020 11:35 AM) Job ID 2020-5780 # of Openings 3 Category Case Management/Care Coordination Overview About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston , Massachusetts, PCG has over 2 , 500 professionals in more than 60 offices worldwide. PCG's Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG's seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/ . Responsibilities Responsibilities:
    • Ensures quality control procedures for operational processes are performed in accordance with established County guidelines and company policies and procedures
    • Performs comprehensive "cover to cover" compliance reviews on case files to ensure accuracy of data and narrative inputs
    • Supports the identification of training needs based on error trends
    • Reviews County Quality Control Audits to identify citations which may be challenged and reversed
    • Assists with internal and external compliance audits by the County and other agencies
    • Works to achieve an individual goal of "cover to cover" reviews and supports reporting requirements
    • Takes charge of personal development to achieve an individual case accuracy target of 90%
    • Assists the QA Supervisor, Lead QA Specialist and other staff members to ensure team goals are met
    • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
    • Compiles monthly performance reports for supervisors, management, and the County
    • Review project data to ensure adherence to established County guidelines
    • Identifies data errors which may lead to identification of training needs
    • Assists with review of departmental processes and proceduresAnalyzes monthly data and reports to ensure continued improvement of operations
    • Supports the identification of training needs based on error trends
    • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
    • Ensures confidentiality of all information regarding staff performance and compliance
    • Partners with the QA Supervisor and other staff to identify training needs and error-trend rates Qualifications Required Skills:
      • Ability to learn quickly in a fast pace environment;
      • Orientation toward team-based approaches;
      • High self-awareness and ability to accept feedback;
      • Ability to prioritize work and meet deadlines;
      • Process oriented and results-driven work strategy;
      • Ability to analyze data and develop summary reports;
      • Ability to establish and maintain professional relationships;
      • Detail and process improvement oriented;
      • Ability to learn specialized databases and software systems;
      • Ability to work independently and with minimal supervision;
      • Strong verbal and written communication skills;
      • Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications;
      • Ability to recognize and maintain the confidentiality of all materials in the work setting;
      • Ability to maintain a record keeping and follow-up system Required Experience: Education A Bachelor's degree or higher preferably in business, business administration, accounting, social work, public policy, or other closely related fields, preferred. Significant related experience may substitute for the educational requirements. Experience A minimum of two years relevant work experience in the public sector or other customer-centric service sector/industry EEO Statement Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor. Options Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Connect With Public Consulting Group! Not ready to apply? Connect with Public Consulting Group for general consideration. Application FAQs Software Powered by iCIMS
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Keywords: Public Consulting Group, Inc, San Diego , Quality Assurance Coordinator, Other , San Diego, California