Salesperson - Bilingual
Company: MCI
Location: San Diego
Posted on: February 24, 2021
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Job Description:
POSITION OVERVIEW SALES AGENT The sales job of the year is now
hiring We are looking for sales agent to support a national cable
service provider. If you believe you have a positive and persuasive
personality, and that you have the drive to succeed, this is the
career for you. With our industry leading training program, you are
sure to succeed and grow. Did we mention the performance based
bonuses are uncapped? MCI is one of the fastest growing company
nationwide. Start your career here Candidates should have excellent
communication skills, willing to learn on the job, and be highly
reliable. Bilingual agents receive enhanced compensation. Prior
contact center experience isn't required but preferred. POSITION
RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you
strive for excellence and enjoy helping others? This position
supports customer service, technical support, and customer sales
interactions. You would interact with customers across the country
to resolve support issues, sell new products and services, and
ensure a best-in-class customer experience. In addition to being
the best in the business, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day. Essential Duties Handle
inbound and outbound contacts in a courteous, timely, and
professional manner Listen to customers, understand their needs,
and resolve customer issues Utilize systems and technology to
complete account management tasks Accurately document and process
customer claims in appropriate systems Follow all required scripts,
policies, and procedures Utilize knowledge base and training to
accurately answer customer questions Comply with requirements
surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Ensure first call resolution through problems solving and effective
call handling Attend meetings and training and review all new
training material to stay up-to-date on changes to program
knowledge, systems, and processes Adhere to all attendance and work
schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A
GOOD FIT? It's about building relationships and turning the
knowledge you gain in training into customer wins. Representatives
make a difference to customers and the company, providing
over-the-phone customer service, sales, and technical support. We
provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic,
and dedicated. Required Must be 18 years of age or older High
school diploma or equivalent Experience with data-entry utilizing a
computer The ability to read and speak English fluently Have a
wired, high-speed internet connection (Download speed of 20Mbps)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20 words a minute)
Ability to work regularly scheduled shifts within our hours of
operation including the training period. Basic knowledge of
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and
punctuality The ability to evaluate, troubleshoot, and follow-up on
customer issues An aptitude for conflict resolution, problem
solving and negotiation Must be customer service oriented
(empathetic, responsive, patient, and conscientious) Ability to
multi-task, stay focused, and self-manage Strong team orientation
and customer focus The ability to thrive in a fast-paced
environment where change and ambiguity are prevalent Excellent
interpersonal skills and the ability to build relationships with
your team and customers Preferred (Not Required) One (1) year of
experience in customer service, technical support, inside sales,
back-office, chat, or administrative support in a contact center
environment State or Federal work experience CONDITIONS OF
EMPLOYMENT Must be authorized to work in their country of residence
(The United States or Canada) Must be willing to submit up to a
LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation results Must be willing to submit to drug screening.
Job offers are contingent on drug screening results. COMPENSATION
DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe
that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year. Employees earn paid time off as well
as paid holidays and paid training opportunities. Regular daily,
weekly and monthly incentives are part of the overall compensation
our team members enjoy and include monetary incentive and prizes
such as computers, tablets, phones, TV's, trips, tickets, and even
cars. In addition to our standard group benefits offering for
full-time employees following 90-days of employment, all employees
are eligible to opt for our MEC medical plan after only 30-days of
employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage
Options Paid Time-Off Regular Raises Advancement Opportunity Fun,
Engaging Work Environment Casual Dress Code Cash and Prize Contests
SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We
can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization . ABOUT THE APPLICATION PROCESS REGARDING COVID-19 As
an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe. Measures include
social distancing for those working on-site, frequent deep cleaning
and disinfecting of workstations and common areas, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. REGARDING MASKS To help
protect our candidates and employees, we are REQUESTING that all
on-site candidates wear a mask to interviews and training. In
locations where state or local government has mandated the use of
masks, we will abide by the mandate, and REQUIRE masks be worn when
on-location. For more information on MCI's response to COVID-19
please visit . PHYSICAL REQUIREMENTS This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
REASONABLE ACOMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, kate.murphmci.world . DIVERSITY AND
EQUALITY At MCI and its subsidiaries, we embrace differences and
believe diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment. MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. MCI will not tolerate discrimination or harassment
based on any of these characteristics. We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, benefits , social and
recreational programs, and discipline . In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works. ABOUT MCI (PARENT COMPANY) In 2019 Marlowe Companies Inc.
(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company
in the State of Iowa and was named the 452nd Fastest Growing
Privately Company in the USA, making the coveted top 500 for the
first time. MCI's subsidiaries had previously made Inc. Magazine's
List of Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500 talented individuals
with 150 diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training. DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason. _
Keywords: MCI, San Diego , Salesperson - Bilingual, Other , San Diego, California
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