Client Support Coach
Company: Internet Brands
Location: San Diego
Posted on: April 8, 2021
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Job Description:
iMatrix is a premier provider of turnkey websites and internet
marketing services for small and medium sized businesses. Based in
San Diego, iMatrix strategically focuses on solutions for specific
niche markets such as the Chiropractic, Optometry, Veterinary, and
Dental industries.
We are currently seeking a highly motivated Website Client Support
Representative. The successful candidate will be passionate about
great client service and will show it in their actions, their
attitude, and their execution. You must be personable,
professional, reasonable, mature, and responsible.--
Responsibilities:
- Communicate with clients via ticketing system, phone, or other
electronic medium.
- Assist clients in best SEO practices in order to drive traffic to
their site.
- Understand, navigate, and utilize ticketing, billing, and
proprietary systems.
- Provide guidance in issues of a technical nature to clients in a
non-technical field.
- Ensure continual product relevance by routing client needs and
requests and knowledge of the client environment to team
management.
- Create new and update existing documentation as assigned.
- Assist in HTML, Web Site Management, Domain Management and the
creation of simple buttons in Photoshop.
Qualifications:
- Photoshop and HTML experience required.
- SEO and web experience is a plus (but not required).
- Great communication skills, both written and verbal.
- Extreme attention to detail.
- Strong analytical, planning and problem-solving skills.
- Track record of professionalism and integrity.
- A strong technical aptitude.
- Solid experience with email (Outlook), the Internet, and
Microsoft Office products.
- Experience with call support environments a plus.
CHECK US OUT ON INSTAGRAM @IMATRIXLIFE
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands-- is a fully
integrated online media and software services organization focused
on four high-value vertical categories: Health, Automotive, Legal,
and Home/Travel. The company's award-winning consumer websites lead
their categories and serve more than 250 million monthly visitors,
while a full range of web presence offerings has established deep,
long-term relationships with SMB and enterprise clients. Internet
Brands' powerful, proprietary operating platform provides the
flexibility and scalability to fuel the company's continued growth.
Internet Brands is a portfolio company of KKR and Temasek. For more
information, please visit-- www.internetbrands.com .
Internet Brands and its wholly-owned affiliates are an equal
opportunity employer. You have been redirected to a Internet Brands
job page
Keywords: Internet Brands, San Diego , Client Support Coach, Other , San Diego, California
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