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Customer Advocacy Representative

Company: Aerotek
Location: San Diego
Posted on: April 9, 2021

Job Description:

Job Description:Review, record and investigate and respond to complex complaints from regulatory agencies, company executives. Perform research to identify root cause of complaints by collaborating with colleagues and other departments, identify possible areas of risk raised in complaints, escalate to management as neededimprove the experience and collaborate across the team including corporate compliance, legal and other departmentsEnsure accurate data reportedEssential Duties and Responsibilities:Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and proceduresAbility to work in an environment with multiple short-term deadlines, frequent interruptions and changing priorities. Review and evaluate complaints per Standard Operating Procedures.Analyze adverse incident factors under supervision. May assist determining if events must be reported to Regulatory Authorities Document and maintain records of all complaint investigations in accordance with domestic and worldwide international regulationsComplete all required customer complaint related documentation in an accurate, professional and timely manner. Contribute high quality work.Contribute to the development and implementation of procedures that ensure quality standards are met.Support projects that further the improvement and efficiency of the departmentSupport internal, external, and third-party audits.Perform routine complaint system data entry, documentation, and administrative tasks.Able to work flexible hours, including evenings, holidays and weekends. Overtime may be required.JOB DESCRIPTION- Supports projects, complaints processing for medical deviceproject closing out complaint backlogs, complaint handling, more focused.-There are higher level projects which are product/process focused (updating procedures etc.) this person wouldn't be doing much oft hisTop Skills Details:Customer ServiceHealthcareDoc. ControlMS office SuiteAdministrative ExperienceInterest in tech and biotechAdditional Skills & Qualifications:Required Qualifications: 1 to 2 years related office experience.Strong analytic ability is required. Basic computer software skills, i.e. Microsoft Office. Bachelor's degree preferred, Associate's degree requiredIntermediate computer software skills, e.g. MS Excel and MS PowerPoint-this doesn't talk to the patients butExperience Level:Expert Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Diego , Customer Advocacy Representative, Other , San Diego, California

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