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Account Coordinator

Company: Airspace
Location: Carlsbad
Posted on: April 9, 2021

Job Description:

Airspace Technologies is a technology-enabled logistics service provider. We integrate technology, people, and services through an industry-first automated software platform that gives stakeholders a true end-to-end shipping solution with full visibility. We created our platform to eliminate the transparency issues and challenges that customers face today.
Who You Are: You are a self-starter with a knack for technology who can excel in a fast-paced startup environment. That means working on multiple projects simultaneously, shifting gears in a moment's notice, and being able to think two steps ahead of everyone. We're looking for that person who knows what to do next, and if there isn't a next step, figuring out what the next step should be and doing it!
What You'll Be Doing: Directly supporting the Customer Success Leader in all activities related to aiding the sales team, small to mid-sized business (SMB) account management, implementation, system administration, and everything in between. Some specific duties include:

  • Responsible for full client lifecycle post-sale including account management activities such as onboarding and implementation, troubleshooting and support, identify opportunities for expansion and close those opportunities, and retain the client
  • General client support account management duties such as providing system demonstrations or trainings, answering questions, troubleshooting client issues/concerns
  • Manage the successful onboarding and implementation of new SMB (small to mid-sized) clients, which includes creating new accounts, managing client pricing, customizing preferences, and understanding the client's success criteria to create clear SOPs for our operations team
  • Proactively engage clients for feedback, inform them of new features or services, and drive product adoption to help clients realize the full value with Airspace
  • Create new processes, fix old processes, and help to streamline a company growing very quickly
  • Assist in creating client support materials such as reports, quarterly business reviews, sales presentations-- Some ideal skills include:
    • Incredibly strong attention to detail and the ability to constantly keep yourself and others organized
    • Above average written and verbal communication skills; must be able to talk through issues with lower level employees while also having the polish to present to a CEO or large group of people
    • Strong presentation skills, both through digital communication (Powerpoint) and verbal/in-person
    • Ability to build and maintain internal and external relationships that drive organic growth and cohesiveness
    • Capable of identifying issues and seeing them through to resolution The Customer Success organization at Airspace is still in its beginning stages at an exciting technology company that is growing incredibly fast! Those that excel in this role have the potential to advance into a mid-market and/or enterprise account management position or other roles within the organization as they become available.

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
      You have been redirected to a Airspace Technologies job page

Keywords: Airspace, San Diego , Account Coordinator, Other , Carlsbad, California

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