Medical Device Customer Advocacy Representative
Company: Aerotek
Location: San Diego
Posted on: April 9, 2021
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Job Description:
Description:Review, research and address complex customer
complaints, provide resolutions, advocate for and educate customers
and identify enhancement opportunities.Summary: Assist with the
maintenance of quality systems and facilitate continuous quality
improvements. This position is responsible assisting with the
maintenance and monitoring of a variety of cGMP documentation
including complaint files, complaint processing system, Medical
Device Reporting, corrective action and preventive actions (CAPA),
and maintenance of other related quality system records as
required.Essential Duties and Responsibilities:Demonstrates a
primary commitment to patient safety and product quality by
maintaining compliance to the Quality Policy and all other
documented quality processes and proceduresAbility to work in an
environment with multiple short-term deadlines, frequent
interruptions and changing priorities. Review and evaluate
complaints per Standard Operating Procedures.Analyze adverse
incident factors under supervision. May assist determining if
events must be reported to Regulatory Authorities Document and
maintain records of all complaint investigations in accordance with
domestic and worldwide international regulations (e.g. 820, MDD,
ISO, and other countries).Complete all required customer complaint
related documentation in an accurate, professional and timely
manner. Contribute high quality work.Contribute to the development
and implementation of procedures that ensure quality standards are
met.Support projects that further the improvement and efficiency of
the departmentSupport internal, external, and third-party
audits.Perform routine complaint system data entry, documentation,
and administrative tasks.Able to work flexible hours, including
evenings, holidays and weekends. Overtime may be required.-
Supports projects, complaints processing for medical deviceproject
closing out complaint backlogs, complaint handling, more
focused.-There are higher level projects which are product/process
focused (updating procedures etc.) this person wouldn't be doing
much oft hisSkills: diabetes, customer, service, biotechnology,
medical device, Quality control, Doc control, Ms office suite,
Research assistant, Teaching, Tutor, Healthcare, JournalismTop
Skills Details:Customer ServiceQualityDoc. ControlMS office
SuiteAdditional Skills & Qualifications:0 to 2 years related
experience preferably in medical device post-market product
surveillance complaint handling or equivalent combination of
education and experience.Strong analytic ability is required. Basic
computer software skills, i.e. Microsoft Office. Bachelors Degree
About Aerotek:We know that a company's success starts with its
employees. We also know that an individual's success starts with
the right career opportunity. As a Best of Staffing Client and
Talent leader, Aerotek's people-focused approach yields competitive
advantage for our clients and rewarding careers for our contract
employees. Since 1983, Aerotek has grown to become a leader in
recruiting and staffing services. With more than 250 non-franchised
offices, Aerotek's 8,000 internal employees serve more than 300,000
contract employees and 18,000 clients every year. Aerotek is an
Allegis Group company, the global leader in talent solutions. Learn
more at Aerotek.com.The company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, San Diego , Medical Device Customer Advocacy Representative, Other , San Diego, California
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