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Patient Support Specialist

Company: Zerigo Health
Location: San Diego
Posted on: April 9, 2021

Job Description:

Zerigo Health, a San Diego based, early commercial stage, venture-backed company, is commercializing a revolutionary home light therapy platform, the Zerigo Solution. The Zerigo Solution is used for the treatment of chronic skin conditions such as psoriasis, vitiligo, and eczema (affecting over 30 million people in the U.S.). As the first at-home, connected phototherapy treatment platform, the Zerigo Solution empowers patients to better manage and self-deliver care. The Zerigo Solution vastly improves the treatment experience for patients with highly prevalent and chronic, skin disorders through a connected, handheld narrowband UVB phototherapy light treatment device that enables patients and physicians to manage dosing, frequency, and duration of therapy through Zerigo Health's smartphone application and proprietary software. Patients receive comprehensive care support by ZerigoCare Partners, who remotely monitor patients to build phototherapy treatment habits, enhance treatment adherence, improve efficacy, and enhance long-term health outcomes. The Zerigo Solution platform, which is the first of its kind, has received FDA 510(k) clearance, ACHC accreditation, and Medicare provider status. This is a unique opportunity to join Zerigo Health, which is creating technology, support, and ultimately a new healthcare delivery model that will have a positive impact on patients' lives. Zerigo Health is backed by leading venture capital and private equity firms, including H.I.G. BioHealth Partners, 7Wire Ventures, SV Health Investors, and Bluestem Capital. The company offers competitive compensation, comprehensive health benefits and stock options, as well as a fast pace and rewarding work environment. This Role

  • You will be part of a Partner team that is changing the way we think about delivering phototherapy in dermatology
  • We have a high growth strategy that could lead to advancement opportunities for the right person
  • While we are a small organization, we are well-respected by the dermatologists who are aware of our solution
  • This position is about developing deep relationships with patients and capturing customer signals at every point in the member-patient journey Responsibilities and DutiesDeliver quality support and education to member-patients regarding specific disease treatment protocols and provide resources to enhance management of their disease. A ZerigoCare Partners is responsible for communicating one-- on-one with a patient and will provide the treating medical provider's office with required medical record information. ZerigoCare Partners do not provide clinical medical advice to patients. General tasks include on-boarding patients on how to use the system including the app and device. Monitoring and proactively engaging with patients on a daily basis to support their treatment journey using the app, text messaging and telephone calls. Follow SOPs to ensure the patients are supported on a consistent basis and company key performance metrics are met. Education and Experience
    • Bachelor's degree in Business, Marketing, Phycology, Science, or related areas of study is a plus.
    • Licensed RN, LVN, LPN a plus.
    • Certified Health Coach or Certified Wellness Coach (certified by or an approved program of NBHWC)
    • Previous experience in member-patient support role (3+ years)
    • CRM experience (Salesforce, preferably)
    • Clinical background with an emphasis in dermatology, primary care, and/or chronic disease management
    • Demonstrated track record of utilizing technology to improve member-patient care
    • Experience with remote patient monitoring, support team and function
    • Early-stage startup experience
    • Excellent interpersonal communication skills, both written and verbal
    • Self-motivated in an independent environment, highly adaptable individual with a strong work ethic
    • Flexibility to work weekends and evenings
    • Excellent computer skills: Zoom Meeting, RingCentral, Google Docs/Sheets, email
    • Assisting member-patient and experience with healthcare apps
    • In-side sales experience in combination with member-patient support
    • Experience increasing member-patient adherence to therapy
    • Demonstrated time management skills; planning, prioritization and ability to multi-task yet maintaining prioritization of key projects and deadlines

Keywords: Zerigo Health, San Diego , Patient Support Specialist, Other , San Diego, California

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