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Product Support Specialist

Company: Aerotek
Location: San Diego
Posted on: April 10, 2021

Job Description:

Aerotek is hiring Tier 1 Product Support Representatives for out Client! Description:Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications. Provide detailed and comprehensive incident documentation in Financials Siebel incident tracking database. Proper escalation of incidents to management. Troubleshooting Skills. Ability to Multitask. Follow up Skills. Ability to work under pressure. Requires at least one year of experience in a similar position.Additional Skills & Qualifications:Strong problem solving and customer service skills necessary. Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred. Agent works in an office environment. May, on a continuous basis, sit at desk for a long period of time; frequently answer telephone and write or use a keyboard to communicate through written means. The noise level in the work environment is usually low to moderate. Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team relationship management environment. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Diego , Product Support Specialist, Other , San Diego, California

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