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Patient Liaison

Company: Aurora Behavioral Health Care San Diego
Location: San Diego
Posted on: April 10, 2021

Job Description:

This is a position working in a behavioral health care hospital, with patients who present for psychiatric and chemical dependency assessment and treatment. Provide customer service to patients, families, and community referrals. Ensure the safety and well-being of each patient. This position will be Monday-Friday AM shift.Responsibilities:* Respond to routine and crisis calls coming into the Intake Department* Respond to direct requests and questions from patients or other customers in Intake* Assist Intake clinicians and RNs with patient care needs, and the safety of patients during assessment and triage* Understanding of basic psychiatric terminology and diagnoses, and sensitivity to emotional needs of patients* Facilitate positive communications between hospital and referral source* Interface with other hospital departments in arranging patient care* Phone follow-up with patients regarding setting up appointments, arranging treatment, and referrals* Assist director and Intake staff with general office tasks - eg., faxes, copies, administrative reports* Assist with admission process and procedures eg., paperwork, phone calls, direct patient assistance, charts, and files* Analyze data and complete call reports* Computer tasks that require the use of Microsoft Word, Excel, Internet Explorer and other computer programsSkills:* College-level reading and comprehension, writing, and mathematics skills* Skills in analyzing and evaluating information; problem-solving skills* Excellent oral communications; legible handwriting* Ability to concentrate on tasks and meet deadlines* Ability to maintain confidentiality* Basic data entry and typing skills preferred Physical Requirements:* Ability to stoop, crouch, reach, stand, and lift up to 50 poundsBenefits* Health Insurance, Vision Insurance, Dental Insurance* 401K Retirement Plan* Healthcare Spending Account & Dependent Care Spending Account* PTO Plan with Holiday Premium Pay* Life Insurance (Supplemental Life, Term, and Universal plans are also available.)* Short and Long-Term Disability (with additional buy-in opportunities)* Tuition ReimbursementJob Requirements:* Bachelor's in psychology, social work, or related field (Preferred)* Experience in a behavioral health setting (Preferred)* BLS for Health Care Providers

Keywords: Aurora Behavioral Health Care San Diego, San Diego , Patient Liaison, Other , San Diego, California

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