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Franchised Guest Service Associate

Company: Marriott
Location: San Diego
Posted on: April 10, 2021

Job Description:

Posting Date Mar 29, 2021
Job Number 21028044
Job Category Rooms & Guest Services Operations
Location Marriott Vacation Club Pulse San Diego, 701 A Street, San Diego, California, United States
Brand Marriott Vacations Worldwide
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N


Additional Information:This hotel is owned and operated by an independent franchisee, Marriott Vacation Club. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process.If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Attention to customer service with a professional and pleasant personality.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Perform other reasonable job duties as requested by Supervisors.
  • Must be available to work various shifts, holidays, and weekends. This company is an equal opportunity employer. frnch1

Keywords: Marriott, San Diego , Franchised Guest Service Associate, Other , San Diego, California

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