Inbound Customer Service Representative - Remote (St. Petersburg, FL/Tampa Bay)

Company: PSCU
Location: San Diego
Posted on: September 13, 2021

Job Description:

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Compensation starts at $15.00/hr with monthly bonus opportunities

Start your career at PSCU with opportunities to learn more to earn more pay for skill opportunities and career advancement.

Class start date: 10/18/21

Training Schedule: Monday-Friday from 8am-5pm (with a duration of 5-6 Weeks )

Production Schedule: Overnight shift with various schedule types based on availability. Up to $1.75/hr in shift differential opportunity available. 

What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.

• Culture of belonging and recognition, where peers and managers support you personally and professionally

• Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date

• Overtime potential

• Tuition Reimbursement

• Emergency Childcare Support

• Shift Bid Opportunities

• Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met

• Learn more to earn more pay for skill opportunities and career advancement

• Up to $1.75/hr in shift differential and $2.00/hr bilingual pay differential opportunities available

What you’ll do: one of the most important roles at PSCU

• Tap your winning personality and passion to help others by assisting customers who call for—well, help

• Take inbound calls from credit union members—no cold calling

• Help resolve account issues and financial inquiries

• Build rapport, provide excellent customer service, and impact people in a positive way

Learn more about being an Inbound Customer Service Rep watch our Agent Simulation here!

What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.

• Empathy and resilience in dealing with customers who need help

• Superior customer service skills and financial understanding

• Ability to validate high school diploma or GED for pre-hire required

• Comfortable navigating multiple systems/online applications

Training Information:

Due to the fluidity of COVID-19 and PSCU's commitment to safety, you will be given the option to complete training from home, or from our corporate office located at 560 Carillon Parkway, St. Petersburg, FL 33716

All new hires must be able to attend the 1st full day onsite at our corporate office, where they will learn the systems to transition to a work from home environment (performance expectations must be met). This is a remote role, however, applicants must be locally based, and live within a reasonable commute to our corporate office as business needs may require cross-training. *In order to successfully train and/or work from home as an Inbound Customer Service Rep for PSCU you must have the following prior to your first day.

*Remote Working Requirements:

• Access to 50mps download speeds for home office

• Access to a smart device (phone or tablet) with OS version 6.0 or greater, or for Apple device OIS 11.0 or greater (device can not be rooter or jail broken)

• Remote employees are required to have access to a secure and quiet environment during working hours

• The ability to hardwire connect to an Internet modem via an Ethernet cord.  A standard Ethernet cord can be provided by PSCU

It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.  
#HiringNow #Readytowork #RTW #Immediatelyhiring

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:

to

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campuses

• Endless opportunities for advancement

• Competitive wages

• Generous paid time off and paid holidays

Our benefits package includes:

• Medical

• Dental and Vision

• Basic and Optional Life Insurance

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA)

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Legal Plan

• Pet Insurance

• Adoption Assistance Plan

• Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. At this time, remote position assignments are not available in the following states: Alaska, Hawaii, Vermont, Montana, Idaho, Wyoming, North Dakota, Maine, and West Virginia. As a result, we are unable to proceed with your application. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Keywords: PSCU, San Diego , Inbound Customer Service Representative - Remote (St. Petersburg, FL/Tampa Bay), Other , San Diego, California