New Patient Care Coordinator -$2,500 Sign on bonus!

Company: WhatJobs
Location: Carlsbad
Posted on: November 22, 2021

Job Description:

Scope of Role



Advanced Diabetes Supply, a division of North Coast Medical Supply (NCMS), specialize in making it easier for patients living with Diabetes by providing their diabetes testing supplies nationwide. Our highly trained staff and state of the art technology ensures Customer satisfaction with every shipment. NCMS New Patient Care Specialist is responsible for initial and on-going communication with patients, providers, and internal department's to assure the accuracy and efficiency of a customer's initial order of supplies. The New Patient Care Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.


Primary Responsibilities, Expected Professional Competencies-

Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products

Maintains high call volume per day (50-60+ combined inbound and outbound calls per day)

Provides excellent customer service while obtaining patient demographics

Manages average of 150+ patient accounts per month

Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated daily)

Work closely with other Billing and Insurance; and Physician Support departments to confirm patient orders are eligible to ship

Maintains accurate and detailed records in company database

Adapts quickly to frequent process changes and improvements

Is reliable, engaged, and provides feedback as to improve processes and policies

Attends all department, team, and weekly company meetings as required

Perform any additional responsibilities or special projects as required

Duties and responsibilities may be subject to change based upon the needs of the department

Required Education, Training and/or Professional Experience-

High School diploma or GED required

1-2 year(s) work experience in a customer service call center preferred

Excellent Customer service skills, including phone and inter personal skills

Computer proficiency in MS Word, Excel, and Outlook preferred

Typing accuracy of 35 wpm minimum

Database data entry experience preferred.

Clear diction and knowledge of the English language, both written and verbal

Work history of excellent attendance and punctuality

High comfort level working with culturally diverse team members and clients

Solid mathematical skills, including addition, subtraction, multiplication, and division

Knowledge of medical terminology preferred; knowledge of orthotics and diabetes a plus

Some experience with medical insurance and/or DME a plus

Position Classification-



This position is non-exempt. ADS/North Coast Medical Supply is an equal opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.



PM21


PI153724228

Keywords: WhatJobs, San Diego , New Patient Care Coordinator -$2,500 Sign on bonus!, Other , Carlsbad, California