Company: Troutman Pepper
Location: San Diego
Posted on: November 22, 2021
The eBilling Specialist will be a member of the eBilling Team. The
eBilling team is responsible for all electronic submissions of
client invoices through various eBilling vendor websites, assist
with new/existing eBilled client implementations, troubleshoot
rejected invoices and other issues relating to the successful
processing of invoices by clients.
ESSENTIAL JOB FUNCTIONS:
Submit eBilled client invoices
Identify, research, and troubleshoot rejected invoices for a
resolution and resubmission.
Work closely with Billing Specialist to resolve all eBilling
related issues to include proper setup of eBilled matters in
Aderant billing system to ensure invoices are prepared
Work closely with the Collection Team to resolve any eBilling
issues reported by the client directly to the Collection Team, and
follow-up when issues are resolved.
Submit request for accruals, appeals, budgets and timekeepers for
approval through eBilling vending sites
Ensure efficient and effective communications regarding eBilling
issues relating rejections are sent to the appropriate internal
team member and if necessary, to the attorney/legal practice
assistant timely and regularly.
Monitor deduction notifications and timely forward to billing
specialist and legal practice assistant to obtain the attorney's
challenge responses for a timely appeal.
Escalate unresolved eBilling issues to eBilling manager
Report eBilling status for specific clients or as requested to
QUALIFICATIONS AND REQUIREMENTS:
eBilling experience required; minimum of 2 years of eBilling
Minimum 2 years of legal billing preferred.
Previous BillBlast or eBilling Hub experience preferred.
Previous Aderant/CMS experience preferred.
Must possess the ability to clearly communicate in both written and
oral form with professionals in the firm and with clients regarding
Must possess outstanding customer/client service and interpersonal
Must represent the department in a professional and positive
Proficient in the use of Excel.
Ability to work under pressure and balance multiple competing
Ability to produce high volume, computerized document edits in a
fast-paced, deadline driven environment.
EDUCATION AND/OR EXPERIENCE:
B.A. Experience in a law firm within the Billing team; experience
B.A. or B.S. degree preferred.
Keywords: Troutman Pepper, San Diego , eBilling Specialist, Other , San Diego, California
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