SanDiegoRecruiter Since 2001
the smart solution for San Diego jobs

IT Systems User Support Specialist

Company: SAIC
Location: San Diego
Posted on: November 23, 2021

Job Description:

Job ID:
2118274

Location:
SAN DIEGO
,
CA
,
US

Date Posted: 2021-11-19
Category: Software
Subcategory: SW Config Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

Description
SAIC is looking -to ---ll an IT Systems -User Support Specialist position in support of the Naval Information Warfare Command

(NIWC) Paci---c.

This work will be performed on-site in San Diego, C A, to provide user support on the use of Logistics and Fleet Support Directorate 4.0 IT Tools, specifically -SAILOR, -in response to telephone, -email contacts, and helpdesk tickets.

The IT system NIWC Acquisition Integrated Logistics Online Repository (SAILOR) -is a centralized repository that provides technical, logistics, and configuration documentation to the fleet.

JOB DESCRIPTION:

Provides user support and training on the SAILOR system.

The User Support Specialist -shall provide user support on the use of 4.0 IT Tools application SAILOR -in response to telephone, -email contacts, and helpdesk tickets.

Provides monthly metrics that detail the operational usage and sustainment for each -of the application systems, to be included in the Monthly Status Report . Metrics shall include the -number of new users account creation, number of User Support Tickets Open and Closed, system -utilization metrics, and associated detailed description including time spent repairing problems to -operating software.

The User Support Specialist shall -create, update and maintain existing training materials and user manuals for job- -skills type training to enable customers to use the SAILOR application. Training material and -presentations shall also address the associated policies and processes for which the 4.0 IT Tools systems -support.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at - Contact Us -and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.

Qualifications
REQUIRED EDUCATION AND EXPERIENCE:

Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience

Active Secret Clearance

Experience with capturing user's community feedback and resolution of questions/concerns.

Experience with developing and execution of test plans to quality check all patches, fixes, -and new releases.

Experience with developing and capturing user's manuals, processes, procedures.

Experience with IT system sustainment engineering, from identification of user issues to -recording of issues in a defects database, participation in a defects triaging process, and -support for testing of software releases to resolve user issues.

Knowledgeable of U.S Navy ranks and rates.

DESIRED QUALIFICATIONS:

Three years of experience (desired) in:

Using one or more 4.0 IT systems: SPIDER, SAILOR, TDAD and HARPS*

Coordinating, organizing, and executing large-scale IT system demonstrations and -training.

The Navy modernization process for ships and shore sites.

End-to-end lifecycle management of Navy technical manuals.

Navy's NTSP development process.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, San Diego , IT Systems User Support Specialist, Other , San Diego, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds