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Quality Specialist

Company: Aerotek
Location: Carlsbad
Posted on: January 15, 2022

Job Description:

Description:Amplitude Complaint CoordinatorPosition objectivesThe Amplitude Complaint Coordinator will act as a cross-functional liaison in a highly visible environment to ensure high throughput molecular testing instrumentation success and a seamless post-sales experience for key customers. The Amplitude Complaint Coordinator will interact closely with Field Service Engineers, Customer Success Managers, and Service and Support Development Managers to track configuration, operation, uptime, quality, and service needs across multiple key customer accounts. The Amplitude Complaint Coordinator can identify and report trends before they become an issue, leading to a white-glove customer experience from the moment instrument installation begins. Excellent project management, communication skills and attention to detail are required.Essential functions:* Work in collaboration with operations, service, support, and customer service to triage and escalate Amplitude installations and post market support.* Drive accountability with cross-functional roles across a matrixed organization* Daily complaint assessments and issue management to ensure customers receive exceptional service and support* Act as the conduit for quality for key customer accounts* Organize and provide visibility to work through dashboards, escalation and trending.* Host regular meetings with stakeholders to inform, align, and develop actions.* Uncover and resolve bottlenecks in processes impacting efficiency and internal and external customer experience* Anticipate, creatively solve and proactively mitigate problems vs. simply reacting* May be required to perform other related duties as required and/or assignedSkills and Experience* -4 years in the life sciences, biotechnology, clinical diagnostics field* Scientific/Technical advanced degree preferred* Experience or interest in developing project management skillset* Triage and issue escalation* Agility and ability to manage multiple priorities* Is curious, inquisitive, innovative, never satisfied with the status quo* Proven ability to work independently and in a team* Computer literacy, document, spreadsheet and presentation preparation* Pro-active, helpful, can-do attitude.* Excellent communication skills in English* Proven ability to effectively develop, communicate, and gain support cross functionally and with a wide range of stakeholders.* Excellent understanding of regulations and standards such as; 21 CFR 820, ISO 13485, ISO 9001, or similar standards/regulations.* Excellent judgment and creative problem-solving skills, excellent interpersonal skills, organizational skills, written and oral communication skillsSkills:computer literary, presentation skills, iso standards, project management, spreadsheets, documentation reviewAdditional Skills & Qualifications:* -4 years in the life sciences, biotechnology, clinical diagnostics field* Scientific/Technical advanced degree preferred* Experience or interest in developing project management skillset* Triage and issue escalation* Agility and ability to manage multiple priorities* Is curious, inquisitive, innovative, never satisfied with the status quo* Proven ability to work independently and in a team* Computer literacy, document, spreadsheet and presentation preparation* Pro-active, helpful, can-do attitude.* Excellent communication skills in English* Proven ability to effectively develop, communicate, and gain support cross functionally and with a wide range of stakeholders.* Excellent understanding of regulations and standards such as; 21 CFR 820, ISO 13485, ISO 9001, or similar standards/regulations.* Excellent judgment and creative problem-solving skills, excellent interpersonal skills, organizational skills, written and oral communication skills About Actalent:Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. Were supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Diego , Quality Specialist, Other , Carlsbad, California

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