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Shift Supervisor

Company: The Coffee Bean & Tea Leaf
Location: San Diego
Posted on: January 16, 2022

Job Description:

*** Text Coffee to 213-863-1511 to apply ***

Position: Shift Supervisor


About Us:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea
Leaf has become one of the world's largest independent and privately owned
specialty coffee and tea retailers. In 1963 we opened our very first store in
Brentwood, California. Today we have over 1100 stores in 31 countries as well
as regional offices in Singapore and Malaysia. We have always had a creative
and caring spirit. This energy embodied by our Team Members made us famous and
beloved by our guests, first in Southern California and now around the world.
We are a brand centered around passion. A passion for our premium products, our
people, the guests and everyone we work with around the world. Passion is
contagious, and we've got a serious case of it.

Our Products:

We're known for an unwavering commitment to premium quality coffee and tea, and
have built direct supplier relationships with the best private coffee farms and
tea estates around the world. We select only the top 1% of Arabica beans and
the finest hand plucked, whole leaf tea. All of our coffee and tea blends are
developed at our state of the art facility in Camarillo, CA giving us total
control, for ultimate precision. Once perfected, our beverages are then
prepared locally for maximum freshness. We are constantly seeking out new
trending flavors, innovative development methodologies and cultural flavor
influences. Over the years we have come up with breakthrough beverages like The
Original Ice Blended drink, introduced back in 1989, before frozen coffee was a
craze, or the Tea Latte. We are always looking to formulate the next fan
favorite, making our menu ever-changing and always improving.

Social Responsibility:

We believe we are in business for more than making a profit. We want to
make a difference. We have always done it this way. Back in the day, Herb
Hyman, our founder, advocated for coffee growers and exporters, paying higher
prices to help them grow their business. Today we are making a difference at
every step of the way, from the communities we source from, to our Team Members
in stores, to building a brighter future through investing in our Caring Cup
Program. Our genuine care is evident from seed to cup. It's why our guests feel
comfortable to be themselves and why we are serving so much more than a great
cup of coffee or tea.

Position:

The Coffee Bean & Tea Leaf is seeking a Shift Supervisor. The Shift
Supervisor is responsible for maintaining the Total Quality Experience within
their store, through supervision of the Barista Team Members. This includes use
of proper deployment, providing great service and products, and maintaining a
clean store environment by communicating, coaching and providing feedback to
store Team Members. This position enforces all procedures in the absence of the
Store Manager and Assistant Manager. The Shift Supervisor will fulfill any
other duties the Store Manager or Assistant Manager assigns and will represent
The Coffee Bean & Tea Leaf in a professional manner.

Responsibilities:

The Shift Supervisor is responsible for maintaining the key business areas
listed below:

Sales/Customer Service

Assists in creating sales volume growth

Assists in supervising a profitable store

Assists Store Manager and Assistant Manager in planning and executing all
sales promotions effectively and efficiently

Safely handles all hot and cold drinks or food items during drink preparation

Verbally receives and calls back customer orders in a friendly manner

Responds pro-actively to prevent and resolve customer service situations

Accurately rings sales orders into cash register and counts back change to
customers in a courteous and friendly manner, while ensuring safe cash handling
procedures

Answers telephone in a courteous and friendly manner including but not
limited to giving store greeting, directions to store location, receiving and
filling customer orders

Answers customer questions regarding products, service or environment in a
courteous and friendly

manner

Packages all retail and beverage customer orders according to company
guidelines

Sells and serves baked goods and miscellaneous food items to customers
successfully

Maintains fast, efficient, and friendly service standards

Store Operations

Maintains acceptable supply levels at the bar and behind the counter.
Responsible for ordering paper goods, beverage supplies and food orders as
needed

Restocks shelves when necessary

Follows brand guidelines in environment and takes ownership in the store
cleanliness

Distributes weekly shipments appropriately

Completes Daily Reports as assigned

Responsible for fulfilling change orders and completing bank deposits as
required based on business needs

Performs opening and closing duties

Reports potential safety hazards to Store Manager / Assistant Manager

Reports all employee incidents to the Store Manager / Assistant Manager and
completes all necessary reporting

Informs the Store Manager / Assistant Manager of any operational
inconsistencies

Employee Development

Perpetuates company philosophy and culture

Delegates duties to the Baristas as necessary

Schedules breaks as necessary

Assists in the training of new employees

Coaches, motivates and provides feedback to staff to maintain quality and
consistency in product, service and environment

Product Knowledge

Assists Store Manager and Assistant Manager in educating staff members on all
products and services

Ensures that all customers are educated on our products and services

Consistently maintains the highest quality product standards

Follows all company drink recipes and procedures

Oversees drink making and participates in the re-certification process, under
management discretion

Visual Presentation

Assists in maintaining a clean, well-merchandised store

Assists in following visual presentation plans and standards

Requirements

Works overtime, as needed and when approved, to perform duties and
responsibilities

Works special events, as needed

Maintains positive company morale

Maintains store as if the Store Manager / Assistant Manager were present

Physical Demands

Regularly required to stand, walk, talk and hear

Frequently required to use hand to finger motion, handle or feel objects,
reach with hands and arms

Regularly required to lift and / or move items up to 25 pounds

Vision requirements: close vision, distance vision and ability to adjust and
focus

Regularly required to handle food and hot beverages

Qualifications:

Minimum one year retail experience

Supervisory position in a specialty store or food establishment preferred

Excellent verbal and written skills

Well organized and detail oriented

Register and cash handling experience

Minimum high school diploma or equivalent

Valid California driver's license preferred

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is
fully committed to Equal Employment Opportunity and to attracting, retaining
developing and promoting the most qualified employees without regard to their
race, sex, gender, color, religion, sexual orientation, national origin, age,
physical or mental disability, citizenship status, veteran status, genetics, or
any other status protected by state or federal law. The Coffee Bean &Tea
Leaf expressly prohibits any form of employee harassment or discrimination on
the basis of any such protected status.

The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to race, sex,
color, religion, gender, sexual orientation, national origin, age, disability,
marital status, amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. This policy was intended to comply, and
The Coffee Bean & Tea Leaf so complies, with applicable state and local
laws governing non-discrimination in employment in every location in which the
Company has facilities. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, placement, promotion,
termination, layoff, recall, transfers, leaves of absence, compensation and
training. We are dedicated to providing a work environment free from
discrimination and harassment, and where employees are treated with respect and
dignity.

Shift Supervisor rev. 10/2016Created 4/2013

Other details

  • Pay Type Hourly
  • Job Start Date Friday, October 2, 2020

Keywords: The Coffee Bean & Tea Leaf, San Diego , Shift Supervisor, Other , San Diego, California

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