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Guest Experience Ambassador

Company: San Diego Padres
Location: San Diego
Posted on: May 15, 2022

Job Description:

Job DescriptionDEPARTMENT: Guest ExperienceREPORTS TO: Manager, Guest ExperienceSTATUS: Part-time, Hourly/Non-ExemptJOB SUMMARY: As a Guest Experience Ambassador, you are one of the first friendly faces to proactively welcome guests to the ballpark. You will be supporting several different areas of the ballpark including, but not limited to entry gates, guest service centers, authentics retail stand, staff wardrobe room and the staff recognition center. Ambassadors will strengthen and learn a variety of skills including customer service and event management.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Exemplify our Petco Park Promise: Care, Connect, Exceed. Proactively welcomes all guests to the ballpark; becoming familiar with, and connecting with season ticket members and frequent guests and consistently striving to exceed all guest expectations
  • Direct and assists guests at entry points and throughout the ballpark while managing crowd flow to ensure a smooth, safe, and efficient ballpark entry and overall experience for all guests
  • Proactively evaluates guest needs during events through empathy, listening and effective service resolution when needed
  • Care for our ballpark by reporting security, safety, and housekeeping issues to event management staff via appropriate communication channels
  • Coordinate, track and assist in managing our in-event lost and found process
  • Coordinate accessibility services including sensory bags, wheelchair services and assistive listening devices
  • Inventory, set-up, break-down, cleaning and distribution responsibilities of guest experience equipment and resources including but not limited to uniforms, radios, ISS 24/7 devices, authentics memorabilia, Compadres Loyalty, and staff recognition program items
  • Coordinate all Compadres Loyalty redemption efforts for guests, including troubleshooting App functions and data entry
  • Operate portable devices to report ballpark issues and communicate with ballpark staff
  • Work collaboratively to create a positive and memorable ballpark and/or venue experience
  • Continuously improve understanding to gain expert knowledge of the ballpark, baseball, and the Padres
  • Always represents the Club in a positive and professional manner
  • Other duties as assigned by Guest Experience leadership and/or Padres management teamJOB REQUIREMENTS: Must meet the following minimum requirements.
    • Must be at least 18 years of age by the start of employment
    • Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, during games and events, and in all inclement weather, including rain and/or direct sunlight; Able to ascend/descend stairs and lift/transport up to 25 pounds
    • Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
    • Consistent, punctual, and regular attendance
    • Ability to quickly learn and effectively operate technology-driven handheld, portable devices
    • Must be highly personable, enthusiastic, positive, and professional, and be able to keep that same composure in a fast-paced, team-oriented, and demanding environment
    • Must be a natural conversation starter who proactively initiates interactions and is passionate about serving others
    • Excellent collaboration, communication, and organizational skills, with proven ability to communicate effectively and respectfully with coworkers and diverse guests
    • Fluently bilingual in English/Spanish a plus
    • Possess high degree of discretion, integrity, professionalism, and accountability
    • Strong ability to work well with others in a collaborative, respectful manner
    • As a condition of employment, the job candidate(s) must successfully complete a post-offer, pre-employment background check and drug screen. The San Diego Padres are an Equal Opportunity Employer

Keywords: San Diego Padres, San Diego , Guest Experience Ambassador, Other , San Diego, California

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