Guest Experience Ambassador
Company: San Diego Padres
Location: San Diego
Posted on: May 15, 2022
Job Description:
Job DescriptionDEPARTMENT: Guest ExperienceREPORTS TO: Manager,
Guest ExperienceSTATUS: Part-time, Hourly/Non-ExemptJOB SUMMARY: As
a Guest Experience Ambassador, you are one of the first friendly
faces to proactively welcome guests to the ballpark. You will be
supporting several different areas of the ballpark including, but
not limited to entry gates, guest service centers, authentics
retail stand, staff wardrobe room and the staff recognition center.
Ambassadors will strengthen and learn a variety of skills including
customer service and event management.ESSENTIAL DUTIES AND
RESPONSIBILITIES:
- Exemplify our Petco Park Promise: Care, Connect, Exceed.
Proactively welcomes all guests to the ballpark; becoming familiar
with, and connecting with season ticket members and frequent guests
and consistently striving to exceed all guest expectations
- Direct and assists guests at entry points and throughout the
ballpark while managing crowd flow to ensure a smooth, safe, and
efficient ballpark entry and overall experience for all guests
- Proactively evaluates guest needs during events through
empathy, listening and effective service resolution when
needed
- Care for our ballpark by reporting security, safety, and
housekeeping issues to event management staff via appropriate
communication channels
- Coordinate, track and assist in managing our in-event lost and
found process
- Coordinate accessibility services including sensory bags,
wheelchair services and assistive listening devices
- Inventory, set-up, break-down, cleaning and distribution
responsibilities of guest experience equipment and resources
including but not limited to uniforms, radios, ISS 24/7 devices,
authentics memorabilia, Compadres Loyalty, and staff recognition
program items
- Coordinate all Compadres Loyalty redemption efforts for guests,
including troubleshooting App functions and data entry
- Operate portable devices to report ballpark issues and
communicate with ballpark staff
- Work collaboratively to create a positive and memorable
ballpark and/or venue experience
- Continuously improve understanding to gain expert knowledge of
the ballpark, baseball, and the Padres
- Always represents the Club in a positive and professional
manner
- Other duties as assigned by Guest Experience leadership and/or
Padres management teamJOB REQUIREMENTS: Must meet the following
minimum requirements.
- Must be at least 18 years of age by the start of
employment
- Minimum physical requirements: able to travel to and gain
access to various areas of the ballpark for prolonged periods of
time, up to the complete duration of shifts, during games and
events, and in all inclement weather, including rain and/or direct
sunlight; Able to ascend/descend stairs and lift/transport up to 25
pounds
- Available to work flexible hours on a variety of shifts
including days, evenings, weekends, holidays, and overtime as
needed
- Consistent, punctual, and regular attendance
- Ability to quickly learn and effectively operate
technology-driven handheld, portable devices
- Must be highly personable, enthusiastic, positive, and
professional, and be able to keep that same composure in a
fast-paced, team-oriented, and demanding environment
- Must be a natural conversation starter who proactively
initiates interactions and is passionate about serving others
- Excellent collaboration, communication, and organizational
skills, with proven ability to communicate effectively and
respectfully with coworkers and diverse guests
- Fluently bilingual in English/Spanish a plus
- Possess high degree of discretion, integrity, professionalism,
and accountability
- Strong ability to work well with others in a collaborative,
respectful manner
- As a condition of employment, the job candidate(s) must
successfully complete a post-offer, pre-employment background check
and drug screen. The San Diego Padres are an Equal Opportunity
Employer
Keywords: San Diego Padres, San Diego , Guest Experience Ambassador, Other , San Diego, California
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