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Call Center Team Lead (Remote)

Company: Slingshot Technology, Inc.
Location: San Diego
Posted on: May 15, 2022

Job Description:

About Us:

Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

The Role:

As a Team Lead in Slingshot's service center, you'll manage day to day operations of your remote team members. You will utilize your top-notch communication skills to clearly communicate expectations with your team. In this role you will play a crucial role in ensuring team member success, as well as the continued success of Slingshot..

What You'll Do:

  • Ensure that processes are followed by members of your team
  • Mentor and coach team members
  • Demonstrate Slingshot culture in all interactions with staff and customers
  • Provide timely feedback to team members
  • Work and improve company database programs to process payroll
  • Strive to meet all routine goals and metrics


    What You'll Bring:
    • Must have a minimum of 1 year consistent call center experience
    • Experience leading in a call center
    • Experience with remote teams
    • Proven ability to meet minimum department metrics
    • Candidate must have a strong knowledge of MS office products like Word and especially Excel in addition to Google Sheets/Docs
    • Solid Sales or Customer Service background
    • Engaging and outgoing personality


      What You'll Get:
      • Competitive salary
      • WFH - Work from Home, the beach, the ski slopes, wherever. We've been doing this since before it was cool
      • Generous PTO to build the underground crime empire you've always dreamed of
      • Hang-gliding accident? Flesh-eating bacteria? We've got a Health Care plan for that
      • We'll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
      • You may not be the Arnold Schwarzenegger (or maybe you are), but we'll hook you up with a Gym Membership anyway
      • Growth / development potential! We're aggressively growing and so are our team members

Keywords: Slingshot Technology, Inc., San Diego , Call Center Team Lead (Remote), Other , San Diego, California

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