Call Center Team Lead (Remote)

Company: Slingshot Technology, Inc.
Location: San Diego
Posted on: May 15, 2022

Job Description:

About Us:

Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

The Role:

As a Team Lead in Slingshot's service center, you'll manage day to day operations of your remote team members. You will utilize your top-notch communication skills to clearly communicate expectations with your team. In this role you will play a crucial role in ensuring team member success, as well as the continued success of Slingshot..

What You'll Do:

• Ensure that processes are followed by members of your team
• Mentor and coach team members
• Demonstrate Slingshot culture in all interactions with staff and customers
• Provide timely feedback to team members
• Work and improve company database programs to process payroll
• Strive to meet all routine goals and metrics
  
  Requirements
  
  What You'll Bring:
  
  • Must have a minimum of 1 year consistent call center experience
  • Experience leading in a call center
  • Experience with remote teams
  • Proven ability to meet minimum department metrics
  • Candidate must have a strong knowledge of MS office products like Word and especially Excel in addition to Google Sheets/Docs
  • Solid Sales or Customer Service background
  • Engaging and outgoing personality
    
    Benefits
    
    What You'll Get:
    
    • Competitive salary
    • WFH - Work from Home, the beach, the ski slopes, wherever. We've been doing this since before it was cool
    • Generous PTO to build the underground crime empire you've always dreamed of
    • Hang-gliding accident? Flesh-eating bacteria? We've got a Health Care plan for that
    • We'll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
    • You may not be the Arnold Schwarzenegger (or maybe you are), but we'll hook you up with a Gym Membership anyway
    • Growth / development potential! We're aggressively growing and so are our team members

Keywords: Slingshot Technology, Inc., San Diego , Call Center Team Lead (Remote), Other , San Diego, California